Blog | Worknet

4 Reasons Slack Messaging is the Secret to Excellent Customer Support

When Steve Jobs was preparing to open his first Apple store, he sent every manager to participate in the Ritz-Carlton’s hospitality...

Using Slack with customers w/ Vio, Katie and Doug

Webinar with three Customer Success and Support leader, hosted by Worknet's co-founder and CRO Boaz Arbel. The participants include: Vio...

Slack send direct message to multiple users

TL;DR When using Slack you need from time to time to send Slack mass direct messages. These messages could be reminders, tasks, surveys...

The future of customer collaboration - w/ Varda, Ziv, Or and Boaz

We had the opportunity to discuss the future of customer collaboration with three Customer Success leaders. Varda Tirosh @Optimove, Ziv...

The Importance of Customer Relationship Building

Building customer relationships is an integral part of running a healthy and successful company. After all, customers are the whole...

Slack in the Remote World

The Covid-19 pandemic changed the way we work forever. Now, most companies are operating out of home offices or are hybrid. This shift in...

5 Ways to Improve Communication with Customers Via Slack

So, you are using Slack with your prospects and customers and you’re loving it--great! However, you may be at a bit of a standstill with...

Why Customer Service can be a Team Sport

We’ve all been there before: you reach out for assistance with an issue, the service agent has little to no context and tries to quickly...

Slack with customers - Top 5 Myths - Debunked

There is no doubt that Slack has changed the game when it comes to intra-company communications. Companies using Slack are seeing a major...

How to Work with Customers Via Slack Connect

In June of 2020, Slack introduced Slack Connect, a new facet to Slack that allows companies to connect with their customers, partners,...

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