Maximizing Slack Efficiency: Measure Activity to Optimize Help Channels
Title: Maximizing Efficiency: Measure Slack Activity to Optimize Help Channels Introduction: In today's fast-paced digital landscape,...
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- 3 min
Making Zendesk Side Conversations in Slack Manageable with Worknet Inbox
Enhance support collaboration: Zendesk Side Conversations integrated with Slack become manageable with Worknet Inbox. #Zendesk #SlackIntegra
- 2 min
Overcoming the Overwhelm: Enhancing Your Slack Experience with ChatGPT and Worknet
The Power and Challenge of Slack Are you feeling overwhelmed by Slack? Do you ever worry that you're missing crucial information amidst...
- 2 min
4 ways to transform support operations with Zendesk and ChatGPT
Introduction: Efficient support operations are crucial for delivering exceptional customer service. Among the many challenges faced by...
- 2 min
Streamlining Support Operations with Zendesk Powered by OpenAI ChatGPT
As an organization, providing quality customer service can sometimes feel like you "cannot see the forest for the trees." Buried in a...
- 2 min
Intelligent Case Swarming with Salesforce and Slack
Intelligent Case Swarming with Salesforce and Slack has revolutionized customer support with its innovative concept of Case Swarming....
- 2 min
Inbox Zero for Slack: Streamlining Your Workflow with Language Models LLM
Inbox Zero for Slack: Streamlining Your Workflow with Language Models In today's fast-paced work environment, Slack has become an...
- 2 min
Zendesk Slack Integration - made by Worknet
The following describes the way that Worknet uniquely supports Zendesk Slack integration. Slack is the ultimate platform for seamless...
- 5 min
Top 3 Slack Challenges for Customer Support Teams
It’s no secret that we’re huge fans of Slack as a customer support tool. In fact, we think organizations who are willing to Slack with...
- 2 min
Revolutionizing Customer Success with Slack and ChatGPT: A Match Made in Heaven
The past three years have been tumultuous, marked by the COVID-19 pandemic, a drop in the stock market, high inflation rates, and...
- 5 min
4 Reasons Slack Messaging is the Secret to Excellent Customer Support
When Steve Jobs was preparing to open his first Apple store, he sent every manager to participate in the Ritz-Carlton’s hospitality...
- 1 min
Using Slack with customers w/ Vio, Katie and Doug
Webinar with three Customer Success and Support leader, hosted by Worknet's co-founder and CRO Boaz Arbel. The participants include: Vio...
- 1 min
Slack send direct message to multiple users
TL;DR When using Slack you need from time to time to send Slack mass direct messages. These messages could be reminders, tasks, surveys...
- 23 min
The future of customer collaboration - w/ Varda, Ziv, Or and Boaz
We had the opportunity to discuss the future of customer collaboration with three Customer Success leaders. Varda Tirosh @Optimove, Ziv...
- 3 min
The Importance of Customer Relationship Building
Building customer relationships is an integral part of running a healthy and successful company. After all, customers are the whole...
- 3 min
Slack in the Remote World
The Covid-19 pandemic changed the way we work forever. Now, most companies are operating out of home offices or are hybrid. This shift in...
- 4 min
5 Ways to Improve Communication with Customers Via Slack
So, you are using Slack with your prospects and customers and you’re loving it--great! However, you may be at a bit of a standstill with...
- 4 min
Why Customer Service can be a Team Sport
We’ve all been there before: you reach out for assistance with an issue, the service agent has little to no context and tries to quickly...
- 4 min
Slack with customers - Top 5 Myths - Debunked
There is no doubt that Slack has changed the game when it comes to intra-company communications. Companies using Slack are seeing a major...
- 4 min
How to Work with Customers Via Slack Connect
In June of 2020, Slack introduced Slack Connect, a new facet to Slack that allows companies to connect with their customers, partners,...
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