The past three years have been tumultuous, marked by the COVID-19 pandemic, a drop in the stock market, high inflation rates, and widespread layoffs. However, one thing that has remained constant is customers' expectations for the best possible service and experience.
Traditionally, the B2B world communicated mainly through phone and email. However, over the past decade, new tools have emerged, from in-app chat platforms like Intercom, to messenger-style apps and even SMS text messaging. This shift has also impacted the way companies communicate internally, with Slack and Microsoft Teams replacing email as the primary mode of communication.
This shift has also started to spill over into customer communications, bringing with it the benefits of speed, friendliness, and teamwork. However, many business leaders in customer success and service are concerned about meeting customer expectations and worry about the cost of providing high-quality service.
This is where ChatGPT can change the game! By integrating with Slack and Microsoft Teams, ChatGPT can help companies provide superior customer experience without increasing staffing. Here are some of the ways ChatGPT can help:
One of Worknet's key features is a natively integrated unified inbox that ensures all messages in channels are easily identifiable and handled in a timely manner. Now with the addition of Worknet's AI Assistant, businesses can save significant time and upgrade the quality of their customer responses and overall control provided to business leaders.
Contact us today to learn more about how Worknet can help you revolutionize your customer support with AI.