Zendesk Slack Integration - made by Worknet
Slack is the ultimate platform for seamless team collaboration and problem-solving. When an issue is shared within a channel, numerous team members can step in to provide valuable peer support. Companies like Monday, Bill, MonteCarlo, and Airbyte have observed that a significant 33% of requests posted in Slack channels are addressed by peers rather than service agents.
Service professionals opt for tools like Zendesk and Salesforce because of the advantageous features they offer. These platforms serve as customer relationship management (CRM) systems and provide a comprehensive set of features to assist service professionals in managing customer inquiries and support requests with greater efficiency.
Worknet provides you with the best of both worlds.
Allow individuals to work in their preferred environment. Service agents can utilize Zendesk, whereas sales and customer success representatives can operate using Slack.
It is effortless to elevate any request made in a Slack channel to Zendesk and create a ticket. The ticket's comments can be posted in both Zendesk and Slack interchangeably.
The Best Features of Worknet Zendesk Slack integration
Status management - automatic and user-controlled from the Slack side
With the Worknet’s Zendesk Slack integration, users can manage their Zendesk ticket status directly from Slack. This feature enables customer support agents to switch ticket status to "open," "pending," or "solved" without leaving the Slack interface. In addition, customer messages will automatically change the status to open. This ensures that all team members are on the same page, and customer support requests are handled efficiently.
Zendesk forms support - dynamic support
Zendesk forms allow customers to submit support requests, feedback, and other information. With the Worknet Zendesk Slack integration, users can easily fill out and submit Zendesk forms directly from Slack, without having to navigate to the Zendesk platform. Changes of Zendesk forms will automatically be available on the Slack side.
Internal notes are a critical feature of Zendesk, as they allow customer support agents to share notes and information with other team members without customers seeing them. With the Worknet Zendesk Slack integration, users can create internal notes in Zendesk directly from Slack, improving team communication and collaboration. The internal notes will also be visible on the Slack side only for the internal team.
In today's digital age, the ability to share files and documents quickly and efficiently is essential. With the Worknet Zendesk Slack integration, users can attach files to Zendesk tickets directly from Slack, streamlining the process of sharing information and resolving customer support issues.
The Future of Customer Support: Worknet's Vision with Zendesk Slack Integration
the Worknet Zendesk Slack integration offers a range of features that can significantly enhance a business's customer support operations. By combining the strengths of Zendesk and Slack, users can streamline communication and collaboration, automate workflows, and improve customer satisfaction. With the integration of these two powerful platforms, businesses can stay ahead of the curve and provide top-notch customer support, even in a remote work environment.
Try Worknet's Slack Zendesk Integration today and see the difference it can make for your team!
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