Zendesk ChatGPT integration powered by Worknet
WorknetGPT boosts productivity and customer satisfaction by suggesting responses, analyzing sentiment, summaries and improving team knowledge
What Worknet can do for you
![](https://cdn.prod.website-files.com/648366b336eda0d99f98292d/64ddeed730ef3bf033785c00_Frame.png)
upsell/cross sell
![](https://cdn.prod.website-files.com/648366b336eda0d99f98292d/64ddeed730ef3bf033785c00_Frame.png)
ticket deflection
![](https://cdn.prod.website-files.com/648366b336eda0d99f98292d/64ddeed730ef3bf033785c00_Frame.png)
customer satisfaction
“Worknet’s suggested responses based on our past "lost" Slack conversations deflected more than 30% of the tickets”
Suggested responses
- WorknetGPT utilizes data from multiple sources including
- Slack
- Support systems
- Knowledge base articles.
- Ensuring consistent and aligned responses in line with company standards.
![](https://cdn.prod.website-files.com/648366b336eda0d99f98292d/65015499c48ecf3dc2e8820c_Suggested%20Response.webp)
Sentiment and Summary
![](https://cdn.prod.website-files.com/648366b336eda0d99f98292d/650154f36e9c7bac7331166c_Automatic%20Summary%20(4).webp)
- Analyzing sentiment at both the overall conversation and participant level, triggers workflow.
- Summarizing conversations ensures completeness and
provides insights such as the need to follow up with the product team
Smart tagging
- WorknetGPT categorizes conversation based on company specific categories, providing insights for analysis.
- It helps identify knowledge gaps for both the team and customers.
![](https://cdn.prod.website-files.com/648366b336eda0d99f98292d/6501cb461463b26bf92ed4cb_Automatic%20tagging.webp)