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Zendesk AI Copilot App

AI powered conversational experience that guides agents, harness customer data.
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Enhance client satisfaction to accelerate business growth

Boost your support team's efficiency by 20% and enhance your CSAT scores.

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Enhance efficiency using Agenta's shorthand: type "I'm on it," and Worknet generates a customized response in your unique style.

Summary

At the conclusion of a shift or upon ticket completion, retrieve a thorough summary encompassing all essential information.

Generate Help Article

When a ticket reveals a knowledge gap, Worknet can compose a support article in your preferred style and format.

Suggest a response

Worknet can recommend a reply by referencing your knowledge base articles and maintaining your style and tone.

Elevate your customer teams byintegrating AI with human collaboration.

Turn your tickets into knowledge

Your Zendesk tickets and interaction history create a customer knowledge base, which is then utilized to recommend response
Integrate Knowledge Base Content into Replies.
Include tickets as Data Sources.
Use Knowledge Bases and Expert Insights.

Aid your agents troubleshoot

Grounded in troubleshooting documentation, as well as existing tickets and internal communications,
Leverage data unique to each customer.
Incorporate a broad spectrum of customer data

platforms, including Stripe, Salesforce, HubSpot, and Amplitude.
Incorporate a broad spectrum of customer data

platforms, including Stripe, Salesforce, HubSpot, and Amplitude.

Customize your customer service experience

Leverage customer data to empathize deeply by stepping into "their shoes." Provide an unmatched level of service, and your customers will cherish you.
Link with Principal Experts for Advice.
Leverage Worknet for Expert Suggestions.
Access Expertise Across All Teams.

Engage Experts to Collaborate 

with You

Engage Experts to Collaborate with You

Worknet identifies the relevant experts and teams, then initiates collaborative discussions to expedite issue resolution.
Find the Specialists.
Accelerate the Case Swarming Process
Facilitate AI and Human Collaboration.

Success metrics

Monitor success metrics on your website to gather insights and pinpoint areas for enhancement. This way, you can optimize performance and work towards achieving your objectives.

Track success metrics on your website to gain insights and identify areas for improvement, so you can optimize performance and reach your goals.

20%

more tickets resolved

32%

Faster time-to-resolution

17%

Improved CSAT

Ensuring Data Security and Privacy Is Our Utmost Priority

Your Data Security and Privacy is our top priority

Worknet holds SOC 2 Type II certification and adheres to GDPR and CCPA regulations. Our dedication to upholding the most stringent data security standards is unwavering.

Worknet is SOC 2 Type II certified and complies with GDPR and CCPA. We are committed to maintaining the highest standards for data security.

Security & Privacy

G2 awards 2023

Ready to see how it works?

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Zendesk ChatGPT integration powered by Worknet

WorknetGPT boosts productivity and customer satisfaction by suggesting responses, analyzing sentiment, summaries and improving team knowledge

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What Worknet can do for you

upsell/cross sell

ticket deflection

customer satisfaction

Worknet’s suggested responses based on our past "lost" Slack       conversations  deflected more than 30% of the tickets

VP Customer Service, Enterprise Accounts

Suggested responses

  • WorknetGPT utilizes data from multiple sources including
    • Slack
    • Support systems
    • Knowledge base articles.
  • Ensuring consistent and aligned responses in line with company standards.

Sentiment and Summary

  • Analyzing sentiment at both the overall conversation and participant level, triggers workflow.
  • Summarizing conversations ensures completeness and
    provides insights such as the need to follow up with the product team

Smart tagging

  • WorknetGPT categorizes conversation based on company specific categories, providing insights for analysis.
  • It helps identify knowledge gaps for both the team and customers.
More information can be found in this blog
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