Zendesk ChatGPT integration powered by Worknet
WorknetGPT boosts productivity and customer satisfaction by suggesting responses, analyzing sentiment, summaries and improving team knowledge
What Worknet can do for you
upsell/cross sell
ticket deflection
customer satisfaction
“Worknet’s suggested responses based on our past "lost" Slack conversations deflected more than 30% of the tickets”
VP Customer Service, Enterprise Accounts
Suggested responses
- WorknetGPT utilizes data from multiple sources including
- Slack
- Support systems
- Knowledge base articles.
- Ensuring consistent and aligned responses in line with company standards.
Sentiment and Summary
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- Analyzing sentiment at both the overall conversation and participant level, triggers workflow.
- Summarizing conversations ensures completeness and
provides insights such as the need to follow up with the product team
Smart tagging
- WorknetGPT categorizes conversation based on company specific categories, providing insights for analysis.
- It helps identify knowledge gaps for both the team and customers.
More information can be found in this blog
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