Zendesk ChatGPT integration powered by Worknet
WorknetGPT boosts productivity and customer satisfaction by suggesting responses, analyzing sentiment, summaries and improving team knowledge
What Worknet can do for you
“Worknet’s suggested responses based on our past "lost" Slack conversations deflected more than 30% of the tickets”
- WorknetGPT utilizes data from multiple sources including
- Support systems
- Knowledge base articles.
- Ensuring consistent and aligned responses in line with company standards.
Sentiment and Summary
- Analyzing sentiment at both the overall conversation and participant level, triggers workflow.
- Summarizing conversations ensures completeness and
provides insights such as the need to follow up with the product team
- WorknetGPT categorizes conversation based on company specific categories, providing insights for analysis.
- It helps identify knowledge gaps for both the team and customers.