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Zendesk AI Copilot App

An AI powered conversational experience that guides agents and harnesses customer data.

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Zendesk, ticket #8471, Dunder Mifflin Paper Co.
Kevin, Dunder Mifflin: "Where is our order of 40 reams for the Utica branch? We are completely out of paper."
Worknet copilot

Order #8471 shipped this morning and arrives Thursday. Tracking link attached. Want me to apply the reorder discount Pam approved last quarter?

Insert replySummarize ticketDraft help article
What the copilot does

Enhance client satisfaction to accelerate business growth

Boost your support team's efficiency by 20% and enhance your CSAT scores.

Expand

Type "I'm on it" and Worknet expands the agent's shorthand into a customized response in your unique style.

Summary

At the end of a shift or on ticket completion, retrieve a thorough summary with all essential information.

Generate help article

When a ticket reveals a knowledge gap, Worknet composes a support article in your preferred style and format.

Suggest a response

Worknet recommends a reply by referencing your knowledge base articles, keeping your style and tone.

AI plus human collaboration

Elevate your customer teams by integrating AI with human collaboration

Turn your tickets into knowledge

Your Zendesk tickets and interaction history create a customer knowledge base, which is then used to recommend responses.

  • Integrate knowledge base content into replies
  • Include tickets as data sources
  • Use knowledge bases and expert insights
Knowledge built from 12,400 tickets
Help centerPast ticketsExpert answers
New article drafted

"Fixing paper jams on the 9500 series" based on 32 resolved tickets. Ready for review.

Aid your agents troubleshoot

Grounded in troubleshooting documentation, as well as existing tickets and internal communications.

  • Leverage data unique to each customer
  • Incorporate customer data platforms including Stripe, Salesforce, HubSpot and Amplitude
Customer context, Dunder Mifflin
BillingInvoices currentStripe
Errors3 sync failures this weekLogs
UsagePortal logins down 12%Amplitude

Customize your customer service experience

Leverage customer data to empathize deeply by stepping into their shoes. Provide an unmatched level of service, and your customers will cherish you.

  • Link with principal experts for advice
  • Leverage Worknet for expert suggestions
  • Access expertise across all teams
Personal touch
Meredith renewed 12 years in a row. Prefers phone follow-ups, dislikes email chains. Last issue: invoice confusion, resolved with a retroactive discount.
Copilot tip

Offer a quick call. Meredith resolves 3x faster on the phone and rates those interactions 5 stars.

Engage experts to collaborate with you

Worknet identifies the relevant experts and teams, then initiates collaborative discussions to expedite issue resolution.

  • Find the specialists
  • Accelerate the case swarming process
  • Facilitate AI and human collaboration
Swarm on ticket #8471
Dwightjoined from SalesExpert
Oscarjoined from FinanceExpert
Resolvedin 41 minutesClosed
Success metrics

Numbers our customers see

20%more tickets resolved
32%faster time-to-resolution
17%improved CSAT
Security and privacy

Your data security and privacy is our top priority

Worknet is SOC 2 Type II certified and complies with GDPR and CCPA. We are committed to maintaining the highest standards for data security.

SOC 2 Type IIIndependently audited controls
GDPREU data protection compliant
CCPACalifornia privacy compliant

Ready to see how it works?

Join the ranks of our happy and innovative clients and elevate your service to new heights.

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