Built for Slack teams

Team up in Slack to drive success, service and growth.

Enable your teams to collaborate effectively in Slack, co-piloted by generative AI.

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#help-dunder-mifflin, shared Slack channel
Pam, Dunder Mifflin: "Our warehouse team cannot see the new order form. Is something down on your side?"
Worknet copilot

The form permissions changed in last night's update. Here is the two-click fix, plus a draft reply for Pam in your team's voice.

Post replyCreate ticketSummarize thread
What the copilot does

Your team and customers' ultimate copilot

Boost productivity and customer satisfaction with responses, sentiment, summaries and team knowledge, all native in Slack.

Suggested response

Recommended actions and replies tailored to company-specific information, right inside the thread.

Classify conversations

Classifying all conversations by sentiment, categories and priority, so nothing urgent slips by.

Smart todo

Say goodbye to FOMO: a concise summary of what needs to be done, crafted from your conversations.

Suite of solutions

Reimagining Slack for outstanding customer experiences

Inbox zero

Stay on top of Slack conversations with a Team Inbox. No more missed threads or duplicate work.

  • Organized by time and priority
  • Surfaces what needs to be done
  • Supports assignment and swarming
Team Inbox, this morning
#help-dunder-mifflinform accessUrgent
#help-vancecorpinvoice questionAssigned
#help-scrantonfeature requestRouted

Actionable insights

Slack is no longer a black box. Gain visibility into key data like message volume and response times.

  • All service metrics: first response, time to resolution
  • Leaderboard for team and customers
  • Workload analysis by category, time and response time
Slack BI, this week
First responsemedian 4m 12s-18%
Resolutionmedian 38m-11%
Volume214 threads+6%

Bi-directional integration

Seamless bi-directional integrations between Slack and popular CRM and customer support platforms like Salesforce, Zendesk and Intercom.

  • Each team can work in their preferred system
  • Supports Salesforce swarming and Zendesk side conversations
  • Suggested responses, status, priority, tagging, sentiment
Synced both ways
Slack threadto Zendesk ticket #8471Synced
Case updateposted back to SlackLive
Status changesolved in both systemsDone

Bulk messaging

Reach out to your audience across different channels and DMs with a single message.

  • Templates and dynamic fields
  • Attachments
  • True direct messaging
Release note, sent to 42 channels
Hi {first_name}, the new order form ships tonight. Here is a 60 second walkthrough tailored to your workspace.
Delivered42 of 42 channels100%
Success metrics

Numbers our customers see

32%faster time-to-resolution
34%improved response time
25%increase in peer help
Security and privacy

Your data security and privacy is our top priority

Worknet is SOC 2 Type II certified and complies with GDPR and CCPA. We are committed to maintaining the highest standards for data security.

SOC 2 Type IIIndependently audited controls
GDPREU data protection compliant
CCPACalifornia privacy compliant

Ready to see how it works?

Join the ranks of our happy and innovative clients and elevate your service to new heights.

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