Intercom Slack integration - bi-directional

Work in Slack and/or in intercom and Worknet will ensure that both environments are in sync. Take advantage over intercom SLA and Knowledge management and Slack's ability to get teams to effectively collaborate and help each other.

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What Worknet can do for you

upsell/cross sell

ticket deflection

customer satisfaction

Worknet’s ability to turn threads into Zendesk tickets was a game changer for us

Director of Customer Support, Enterprise Accounts

Two clicks setup

  • Install the Slack Worknet app
  • Connect it to your intercom service by simply typing the subdomain
  • Bi-directional sync is enabled

Create a ticket

  • Click the emoji and a ticket is created
  • You can modify certain properties from Slack Including:
    • Status
    • Prioirty
    • Assignee
    • Type
    • Tags

Sync messages & auto status update

Messages posted in Slack will be synched to salesforce
Messages posted in intercom will be posted back to Slack
Status will automatically be changed based on messages.
As en example when a customer sends a Slack message the intercom ticket will be reopened.

Support internal notes

  • You can add an internal notes only for your team in Slack
  • It'll be synchronized back to Intercom as an internal note
  • And you can post an internal note in Intercom which will be shown in the Slack thread only for your team

Reports

  • Obtain service metrics regarding Slack messages.
  • See customer success metrics such as first touch, response time and time-to-resolution.
  • Present team productivity in a leaderboard.

Integrated Controls

  • Seamless integration with Salesforce and Zendesk.
  • Intelligence identifies and creates tickets from messages.
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Intercom Integration
with Worknet

Worknet's bi-directional Intercom integration allows you to easily manage your Intercom conversations directly within Slack, without ever having to leave the platform. With the integration, your team can create new Intercom conversations, get real-time updates, and streamline communication between your team and your customers.

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Efficient Intercom Conversation Management

With Worknet, you can create new Intercom conversations directly from Slack, allowing you to manage all of your conversations in one centralized location. This reduces the need to switch between multiple platforms and allows for more efficient communication and quicker response times.

Real-Time Sync Between Intercom and Slack

With Worknet's bi-directional sync, any updates made to an Intercom conversation are automatically synced back to the original Slack thread where the conversation was created.

This ensures that your team has the latest information and can provide the most accurate and efficient response to customers.

Productivity and Customer Service

The integration of Intercom and Slack allows your team to provide better customer service with improved productivity. By keeping all conversations in one place and reducing the need to switch between platforms, your team can focus on resolving issues and providing excellent service to your customers.

Success metrics

Track success metrics on your website to gain insights and identify areas for improvement, so you can optimize performance and reach your goals.

20%

more tickets resolved

32%

Faster time-to-resolution

17%

Improved CSAT

Manage your work from
a single place

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