Intercom Slack integration - bi-directional
What Worknet can do for you
“Worknet’s ability to turn threads into Zendesk tickets was a game changer for us”
Two clicks setup
- Install the Slack Worknet app
- Connect it to your intercom service by simply typing the subdomain
- Bi-directional sync is enabled
Create a ticket
- Click the emoji and a ticket is created
- You can modify certain properties from Slack Including:
Sync messages & auto status update
Support internal notes
- You can add an internal notes only for your team in Slack
- It'll be synchronized back to Intercom as an internal note
- And you can post an internal note in Intercom which will be shown in the Slack thread only for your team
- Obtain service metrics regarding Slack messages.
- See customer success metrics such as first touch, response time and time-to-resolution.
- Present team productivity in a leaderboard.
- Seamless integration with Salesforce and Zendesk.
- Intelligence identifies and creates tickets from messages.