Customer service powered by WorknetGPT
WorknetGPT boosts productivity and customer satisfaction by suggesting responses, analyzing sentiment, summaries and improving team knowledge
WorknetGPT works seamlessly with
“Worknet’s suggested responses based on our past "lost" Slack conversations deflected more than 30% of the tickets”
VP Customer Service, Enterprise Accounts
Two clicks setup
- Install the Slack Worknet app
- Connect it to your Zendesk by simply typing the subdomain
- Bi-directional sync is enabled
For more details you can check out our support portal
Provide responses to customers’ requests.
Supporting high-complexity inquiries.
Based on multiple sources of company specific content.
Ensures company expected tone and style
Can use human-in-the-middle or automated
Automatically classify conversations by:
- Product area - multi levels
Supports specific classification typesGenerates suggested categories and allowing team to select
- See customer success metrics such as first touch, response time and time-to-resolution.
- Present team productivity in a leaderboard.
Enhance knowledge in selected areas Better team planning based type of requests
Classify agent’s skill set - for education, smart routing