Customer service powered by WorknetGPT
WorknetGPT boosts productivity and customer satisfaction by suggesting responses, analyzing sentiment, summaries and improving team knowledge
WorknetGPT works seamlessly with
![](https://cdn.prod.website-files.com/648366b336eda0d99f98292d/64de21b7e16cde2fa729d5ce_wow%20imagess.png)
![](https://cdn.prod.website-files.com/648366b336eda0d99f98292d/64de21b704019652db9b0ecf_wow%20imagess-1.png)
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“Worknet’s suggested responses based on our past "lost" Slack conversations deflected more than 30% of the tickets”
VP Customer Service, Enterprise Accounts
Response
Provide responses to customers’ requests.
Supporting high-complexity inquiries.
Based on multiple sources of company specific content.
Ensures company expected tone and style
Can use human-in-the-middle or automated
![](https://cdn.prod.website-files.com/648366b336eda0d99f98292d/64ddeed730ef3bf033785c1b_Automatic%20summary%20(2).webp)
Classification
![](https://cdn.prod.website-files.com/648366b336eda0d99f98292d/64ddeed730ef3bf033785c12_Automatic%20tagging.webp)
Automatically classify conversations by:
- Product area - multi levels
- Department
- Sentiment
- Priority
Supports specific classification typesGenerates suggested categories and allowing team to select
Insights
![](https://cdn.prod.website-files.com/648366b336eda0d99f98292d/64ddeed730ef3bf033785c18_insigts.webp)
Enhance knowledge in selected areas Better team planning based type of requests
Classify agent’s skill set - for education, smart routing