For customer support, success and sales. AI agents and human experts working as one team.
From auto-resolution to handoff and agent assistance.
Proactive conversations driven by a natural language playbook.
Combine conversational AI with the sales team.
Conversational chat experience for end users and prospects, connecting AI agents and human experts as needed.
The AI assistant enhances the customer service team's efficiency by delivering a seamless chat experience, offering actionable support and knowledge, and connecting to human experts when needed.
The June invoice includes a one-time rush fee from the May 28 order. I can apply your volume discount retroactively, which brings it back to the usual amount.
Scanning customer conversations and extracting actionable insights via item routing, alerts and reporting.
"Worknet.ai helps us auto-prioritize from all angles. This allows us to provide exceptional service and make sure customers can reach out to us in whatever way is best for them."
"We are no longer blind to the question volume and topic trends, as we are able to track and measure these metrics in real-time. This allows us to make data-driven decisions and allocate resources more effectively."
"Worknet.ai seamlessly integrates with our 8x8 Contact Center, enhancing efficiency with intelligent, detailed responses that accelerate resolutions and elevate CX."
Built for a future where humans and AI agents work together, Worknet seamlessly combines both to deliver the best outcomes. Conversations can start with a customer question, a human expert needing assistance, or our AI agents proactively reaching out.
The sources your team maintains on purpose.
The answers hiding in everyday work, even when they are really hidden.
Maintain your own apps and experience: AI agents, actions, data sources and playbooks, all in one place.
Get data and take action. Following playbooks with a human in the loop, when needed.
Everything the agent needs to answer account questions accurately.
Live system signals so answers reflect what is actually happening.
With over 100 easy-to-use integrations for popular platforms, we empower you to access knowledge bases and automate actions, keeping your tools updated effortlessly.
Worknet is SOC 2 Type II certified and complies with GDPR and CCPA. We are committed to maintaining the highest standards for data security.
Join the ranks of our happy and innovative clients and elevate your service to new heights.