Zendesk Integration
with Worknet

Worknet's bi-directional Zendesk integration lets you effortlessly link Zendesk and Slack, enabling ticket creation and update tracking directly within Slack. This customizable and flexible integration enhances your team's use of Zendesk tickets, leading to quicker response times and boosted productivity.

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Customizable Ticket Creation from Slack

With Worknet, you can completely customize the integration between Zendesk and Slack. Whether you want to have tickets automatically opened, have users fill out dynamic forms, or have users create tickets with a simple emoji reaction, Worknet's integration allows for flexibility that suits your team's needs.

Real-Time Sync Between Zendesk and Slack

With Worknet's bi-directional integration, any updates made to a Zendesk ticket are synced in real-time to the original Slack thread where the ticket was created. This allows for faster and more efficient communication between your team and customers.

Automated Follow-Up Tickets

Any closed Zendesk ticket that has a new message within the same thread started will automatically open a follow-up ticket and tie it back to the original ticket. This ensures that your team stays on top of customer inquiries and can follow up quickly and efficiently.

Success metrics

Track success metrics on your website to gain insights and identify areas for improvement, so you can optimize performance and reach your goals.

20%

more tickets resolved

32%

Faster time-to-resolution

17%

Improved CSAT

Manage your work from
a single place

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