shift gears
Automate your Slack customer channels, at scale
equip your remote teams with the best SaaS tech
Our design partners
ignite your customer engagement
worknet comes with built-in personalized sequences tailored to usage data, ensures no issue is left behind, and provides conversation insights.
what Worknet can do for you
upsell/cross sell
ticket deflection
customer satisfaction
“
Worknet’s ability to turn threads into Salesforce cases was a game changer for us”
”
Director of Customer Support, Enterprise Accounts
Two clicks setup
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Install the Slack Worknet app
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Connect it to your Salesforce service by simply typing the subdomain
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Bi-directional sync is enabled
Create a ticket
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Click the emoji and a ticket is created
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You can modify certain properties from Slack Including:
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Status
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Prioirty
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Assignee
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Type
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Tags
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Sync messages & auto status update
Messages posted in Slack will be synched to Salesforce
Messages posted in Salesforce will be posted back to Slack
Status will automatically be changed based on messages.
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As en example when a customer sends a Slack message the Salesforce ticket will be reopened.
Support internal notes
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You can add an internal notes only for your team in Slack
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It'll be synchronized back to Salesforce as an internal note
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And you can post an internal note in Salesforce which will be shown in the Slack thread only for your team
reports
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Obtain service metrics regarding Slack messages.
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See customer success metrics such as first touch, response time and time-to-resolution.
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Present team productivity in a leaderboard.
integrated controls
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Seamless integration with Salesforce and Zendesk.
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Intelligence identifies and creates tickets from messages.
SOC 2 Type II compliant for data security
