'

Slack Salesforce Service bi-directional integration

Work in Slack and/or in Zendesk and Worknet will ensure that both environments are in sync. Take advantage over Zendesk SLA and Knowledge management and Slack's ability to get teams to effectively collaborate and help each other.

Try Worknet Free Today!

🎉 Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

What Worknet can do for you

upsell/cross sell

ticket deflection

customer satisfaction

Worknet’s ability to turn threads into Zendesk tickets was a    game changer for us

Director of Customer Support, Enterprise Accounts

Two clicks setup

  • Install the Slack Worknet app
  • Connect it to your Zendesk by simply typing the subdomain
  • Bi-directional sync is enabled

Sync messages & auto status update

  • Click the emoji and a ticket is created
  • You can modify certain properties from Slack Including:
    • Status
    • Prioirty
    • Assignee
    • Type
    • Tags

Create a ticket

  • Click the emoji and a ticket is created
  • You can modify certain properties from Slack Including:
    • Status
    • Prioirty
    • Assignee
    • Type
    • Tags

Sync messages & auto status update

Messages posted in Slack will be synched to Zendesk
Messages posted in Zendesk will be posted back to Slack
Status will automatically be changed based on messages.
As en example when a customer sends a Slack message the Zendesk ticket will be reopened.

Support internal notes

  • You can add an internal notes only for your team in Slack
  • It'll be synchronized back to Zendesk as an internal note
  • And you can post an internal note in Zendesk which will be shown in the Slack thread only for your team

Reports

  • Obtain service metrics regarding Slack messages.
  • See customer success metrics such as first touch, response time and time-to-resolution.
  • Present team productivity in a leaderboard.

Integrated Controls

  • Seamless integration with Salesforce and Zendesk.
  • Intelligence identifies and creates tickets from messages.
🎉 Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Salesforce Integration
with Worknet

With Worknet's bi-directional Salesforce integration, you can seamlessly connect your Salesforce Sales Cloud with Slack, opening cases and tracking updates without ever leaving the Slack environment. Say goodbye to the frustration of switching between platforms, and streamline communication for faster response times and improved productivity.

🎉 Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Open Salesforce Cases Directly from Slack

With Worknet, you can open Salesforce Sales Cloud cases directly from Slack. This eliminates the need to switch between platforms and saves time, allowing you to quickly address customer inquiries and provide excellent service.

Real-Time Sync Between Salesforce & Slack

With Worknet's bi-directional integration, any updates made to a case in Salesforce are synced in real-time to the original Slack thread where the case was opened. This allows for faster and more efficient communication between your team and customers.

Improved Visibility and Tracking

By using Worknet's bi-directional Salesforce integration, you can improve visibility into your team's customer service activities. You can easily track and monitor case progress, team performance, and customer satisfaction metrics.

Success metrics

Track success metrics on your website to gain insights and identify areas for improvement, so you can optimize performance and reach your goals.

20%

more tickets resolved

32%

Faster time-to-resolution

17%

Improved CSAT

Manage your work from
a single place

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
🎉 Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.