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Automate your Slack customer channels, at scale
equip your remote teams with the best SaaS tech
Our design partners
ignite your customer engagement
worknet comes with built-in personalized sequences tailored to usage data, ensures no issue is left behind, and provides conversation insights.
Automatically identify messages requiring your attention.
Manage ticket status without switching between Slack and Zendesk.
Handle internal notes and satisfaction surveys natively in Slack.
Initiate a conversation with Slack users at scale using bulk-messaging.
Filter messages, channels, tickets, and requests in one thread.
Experience no more queues or triage overlap with group channels organized by actual usage, by each member.
reduction in time-to-resolution
improved response time
more peer-to-peer help
Stop switching channels and focus on what's important.
Automatic identification of all pending items
Notification for recently created issues
Escalate to your team for help
All native inside Slack
No need to access BI dashboard to ensure that you meet pre-defined metrics and targets. Get notifications for:
Conversations that haven't been resolved in 36 hours.
Conversations with more than x people, y messages.
Recognize team members that helped their.
Measure service metrics like, response time, time to resolution.
Leaderboard for requestors, contributors and support team.
Get info about message volume and load.
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