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shift gears
Automate your Slack customer channels, at scale
equip your remote teams with the best SaaS tech
Our design partners
ignite your customer engagement
worknet comes with built-in personalized sequences tailored to usage data, ensures no issue is left behind, and provides conversation insights.
Look who is leading the way
take control
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Automatically identify messages requiring your attention.
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Manage ticket status without switching between Slack and Zendesk.
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Handle internal notes and satisfaction surveys natively in Slack.
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Initiate a conversation with Slack users at scale using bulk-messaging.
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Filter messages, channels, tickets, and requests in one thread.
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Experience no more queues or triage overlap with group channels organized by actual usage, by each member.
32%
reduction in time-to-resolution
134%
improved response time
25%
more peer-to-peer help
Start today
one-inbox
#one-inbox
Stop switching channels and focus on what's important.
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Automatic identification of all pending items
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Notification for recently created issues
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Escalate to your team for help
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All native inside Slack
#proactive-alerts
No need to access BI dashboard to ensure that you meet pre-defined metrics and targets. Get notifications for:
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Conversations that haven't been resolved in 36 hours.
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Conversations with more than x people, y messages.
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Recognize team members that helped their.
proacive-alerts
reporting
#reporting
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Measure service metrics like, response time, time to resolution.
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Leaderboard for requestors, contributors and support team.
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Get info about message volume and load.
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