Slack

Discover how WorknetGPT, the innovative Slack app, revolutionizes customer team collaboration through seamless integration with Salesforce,

We are thrilled to announce the official launch of WorknetGPT on the Zendesk marketplace! WorknetGPT is set to transform the way service...

Title: Maximizing Efficiency: Measure Slack Activity to Optimize Help Channels Introduction: In today's fast-paced digital landscape,...

Enhance support collaboration: Zendesk Side Conversations integrated with Slack become manageable with Worknet Inbox. #Zendesk #SlackIntegra

The Power and Challenge of Slack Are you feeling overwhelmed by Slack? Do you ever worry that you're missing crucial information amidst...

Inbox Zero for Slack: Streamlining Your Workflow with Language Models In today's fast-paced work environment, Slack has become an...

The following describes the way that Worknet uniquely supports Zendesk Slack integration. Slack is the ultimate platform for seamless...

It’s no secret that we’re huge fans of Slack as a customer support tool. In fact, we think organizations who are willing to Slack with...

The past three years have been tumultuous, marked by the COVID-19 pandemic, a drop in the stock market, high inflation rates, and...

When Steve Jobs was preparing to open his first Apple store, he sent every manager to participate in the Ritz-Carlton’s hospitality...

TL;DR When using Slack you need from time to time to send Slack mass direct messages. These messages could be reminders, tasks, surveys...

We had the opportunity to discuss the future of customer collaboration with three Customer Success leaders. Varda Tirosh @Optimove, Ziv...

Building customer relationships is an integral part of running a healthy and successful company. After all, customers are the whole...

The Covid-19 pandemic changed the way we work forever. Now, most companies are operating out of home offices or are hybrid. This shift in...

So, you are using Slack with your prospects and customers and you’re loving it--great! However, you may be at a bit of a standstill with...

Intelligent Case Swarming with Salesforce and Slack has revolutionized customer support with its innovative concept of Case Swarming....

we'll delve into the advantages of using Slack for customer support, explore nine effective strategies to leverage its features, and learn how to set up your Slack workspace for optimum support efficiency.

We’ve all been there before: you reach out for assistance with an issue, the service agent has little to no context and tries to quickly...

There is no doubt that Slack has changed the game when it comes to intra-company communications. Companies using Slack are seeing a major...

In June of 2020, Slack introduced Slack Connect, a new facet to Slack that allows companies to connect with their customers, partners,...

Slack is an indispensable tool for business communication, especially the customer support team. But, its true potential lies in underlying data generated through daily interaction. No tool today provides such communication data. Analyzing Slack data can help the customer support team better understand the customer's queries, reduce response times, and resolve customer tickets.

After all, automation has been with us for the past few years. What’s new? Well, everything’s new. Although Slack automation existed before, current automation is ten steps forward. With advanced triggers, workflows, and, of course, the use of GPTs, there has never been better automation than now. So, if you feel you are lagging behind in Slack automation, this guide is for you. In this blog, you will have the following key takeaways.