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Team up in Slack todrive success, service and growth

Enable your teams to collaborate effectively in Slack,co-piloted by Generative AI (GPT)

Add to Slack

Look who's Leading the Way

“Worknet helps us auto-prioritize from all angles. This allows us toprovide exceptional service andmake sure customers can reachout to us in whatever way is bestfor them.”
Catherine Noonan
Head of Support Engineering Monte Carlo
"We are no longer blind to the question volume and topic trends, as we are able to track and measure these metrics in real-time. This allows us to make data-driven decisions and allocate resources more effectively."
Ariel Roitman
Group Manager, CX Knowledge  Monday.com
“Worknet gave us insights into work being done that was otherwise going completely unnoticed.”
Richard Hall
Senior Director of Biz Operations Certinia (Formerly FinancialForce)

Reimagining Slack for outstanding customer experiences

Transform Your Go-to-Market Slack Experience with Our Suite of Solutions

Inbox zero

Stay on top of Slack conversations with a Team Inbox. No more missed threads or duplicate work.
  • Organized by time and priority ​
  • Surfaces what needs to be done​
  • ​Supports assignment and swarming

Actionable insights

Slack is no longer a black box. Gain visibility into key data like message volume and response times.
  • All service metrics - first response, time to resolution
  • Leaderboard - team and customers
  • Workload analysis - by category, time, response time .
Seamless bi-directional integrations between Slack and popular CRM and customer support platforms like Salesforce, Zendesk, Intercom.
  • Each team can work in their preferred system
  • Supporting Salesforce Swarming & Zendesk side conversations
  • Suggested responses, status, priority, tagging, sentiment  

Bulk messaging

Reach out to your audience across different channels/DMs with a single message. Supporting:
  • Templates
  • Dynamic fields
  • Attachments
  • True Direct Messaging (DM)

Stay one step ahead

Insights automatically pulled from conversations reveal new business, threats and the state of customer satisfaction.
We prioritize your organization's security, and privacy with our enterprise-grade solutions.
  • Robust security measures to protect your valuable data
  • State-of-the-art encryption for secure communications
  • Compliance with strict privacy regulations for safeguarding confidential information
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Team up in Slack todrive success, service and growth

Enable your teams to collaborate effectively in Slack,co-piloted by Generative AI (GPT)
Add to Slack

Co-pilot for your team 
and customers using GPT

Boost productivity and customer satisfaction by suggesting responses, analyzing sentiment, summaries and improving team knowledge. All native in Slack, Salesforce, Zendesk and Intercom

Suggested response

Suggested actions and responses based on company specific data

Classify conversations

Classifying all conversations by sentiment, categories and priority

Smart todo

Say goodbye to FOMO: a concise summary for what needs to be done

Disclaimer: WorknetGPT is leveraging the power of OpenAI via APIs. While our platform harnesses the sophistication of AI, remember that responses may require additional verification. We encourage double-checking any provided information. Any queries or reports? Connect with us at info@worknet.ai. Your insights help us continuously improve.

Reimagining Slack foroutstanding customer experiences

Transform Your Go-to-Market Slack Experience with Our Suite of Solutions

Inbox zero

Stay on top of Slack conversations with a Team Inbox. No more missed threads or duplicate work.
Organized by time and priority
Surfaces what needs to be done​
​Supports assignment and swarming

Actionable insights

Slack is no longer a black box. Gain visibility into key data like message volume and response times.
All service metrics - first response, time to resolution
Leaderboard - team and customers
Workload analysis - by category, time, response time

Bi-direction integration

Seamless bi-directional integrations between Slack and popular CRM and customer support platforms like Salesforce, Zendesk, Intercom.
Each team can work in their preferred system
Supporting Salesforce Swarming & Zendesk side conversations
Suggested responses, status, priority, tagging, sentiment

Bulk messaging

Reach out to your audience across different channels/DMs with a single message. Supporting:
Templates
Dynamic fields
Attachments
True Direct Messaging (DM)

Success metrics

Monitor website success metrics for insights, improvement areas, and performance optimization to achieve your goals.

20%

more tickets resolved

32%

Faster time-to-resolution

17%

Improved CSAT

Ensuring Data Security and Privacy Is Our Highest Priority

Worknet holds SOC 2 Type II certification, adheres to GDPR and CCPA compliance, and maintains the highest data security standards as a commitment.

Security & Privacy

G2 awards 2023

Ready to see how it works?

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
🎉 Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.