Team up in Slack todrive success, service and growth

Enable your teams to collaborate effectively in Slack,co-piloted by Generative AI (GPT)

Add to Slack

Look who's Leading the Way

“Worknet helps us auto-prioritize from all angles. This allows us toprovide exceptional service andmake sure customers can reachout to us in whatever way is bestfor them.”
Catherine Noonan
Head of Support Engineering Monte Carlo
"We are no longer blind to the question volume and topic trends, as we are able to track and measure these metrics in real-time. This allows us to make data-driven decisions and allocate resources more effectively."
Ariel Roitman
Group Manager, CX Knowledge
“Worknet gave us insights into work being done that was otherwise going completely unnoticed.”
Richard Hall
Senior Director of Biz Operations Certinia (Formerly FinancialForce)

Reimagining Slack for outstanding customer experiences

Transform Your Go-to-Market Slack Experience with Our Suite of Solutions

Inbox zero

Stay on top of Slack conversations with a Team Inbox. No more missed threads or duplicate work.
  • Organized by time and priority ​
  • Surfaces what needs to be done​
  • ​Supports assignment and swarming

Actionable insights

Slack is no longer a black box. Gain visibility into key data like message volume and response times.
  • All service metrics - first response, time to resolution
  • Leaderboard - team and customers
  • Workload analysis - by category, time, response time .
Seamless bi-directional integrations between Slack and popular CRM and customer support platforms like Salesforce, Zendesk, Intercom.
  • Each team can work in their preferred system
  • Supporting Salesforce Swarming & Zendesk side conversations
  • Suggested responses, status, priority, tagging, sentiment  

Bulk messaging

Reach out to your audience across different channels/DMs with a single message. Supporting:
  • Templates
  • Dynamic fields
  • Attachments
  • True Direct Messaging (DM)

Stay one step ahead

Insights automatically pulled from conversations reveal new business, threats and the state of customer satisfaction.
We prioritize your organization's security, and privacy with our enterprise-grade solutions.
  • Robust security measures to protect your valuable data
  • State-of-the-art encryption for secure communications
  • Compliance with strict privacy regulations for safeguarding confidential information
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