A common pain point among Slack customers is the lack of insights. Worknet's BI Dashboard offers comprehensive Slack analytics, delivering detailed engagement and productivity metrics. It covers aspects like first response time, resolution time, and message volume in specific channels, along with leaderboards. These insights are essential for enhancing Slack communication and boosting productivity
"We are no longer blind to the question volume and topic trends, as we are able to track and measure these metrics in real-time. This allows us to make data-driven decisions and allocate resources more effectively."