If you’re evaluating Agent Assist tools that work directly inside Salesforce and Slack, the landscape has changed.
Teams no longer want simple knowledge search—they want Agent Mode capabilities: AI that understands context, answers questions, and takes real actions inside Salesforce, Slack, Jira, Zendesk, and other systems.

This guide breaks down the five best Agent-Mode platforms for Salesforce and Slack:

1. Worknet (AI Agent Mode across Salesforce, Slack & APIs)
2. Salesforce Agentforce (Native Agent Mode inside Salesforce & Slack)
3. Moveworks (Enterprise Assistant for IT + Salesforce)
4. Forethought (Agentic Support Automation for CX)
5. ClearFeed (Slack-Native Support with Salesforce Case Sync)

Quick comparison: Agent Mode Capabilities

1. Worknet – The Most Complete Agent-Mode Solution for Salesforce and Slack

Positioning:
Worknet is built for Agent Mode across an entire support and revenue stack. It is designed to function as a true AI agent, not just a conversational assistant. It works inside Salesforce, Slack, your website, and can orchestrate actions across any API.

What Worknet Does

• Provides Agent Mode for Salesforce: analyze cases, pull context, update records, create tasks, drive next steps.
• Provides Agent Mode for Slack: triage issues, sync threads with Salesforce, collaborate with experts, orchestrate actions.
• Connects to Jira, Zendesk, Datadog, billing systems, logs, and more for cross-system execution.
• Uses uncurated data (Slack, past tickets, Jira) to learn how humans resolve issues and scale automations.
• Works across Sales, Support, CS, Revenue Ops, and product teams.

Ideal For

Companies deeply dependent on Salesforce + Slack, needing an AI agent that can act across all systems, route issues, and continuously learn.

2. Salesforce Agentforce – Native Salesforce Agent Mode with Slack Integration

Positioning:
Salesforce Agentforce (formerly Einstein Copilot) brings Agent Mode directly into Salesforce and Slack. It emphasizes native actions, CRM security, and Data Cloud integration.

What Agentforce Does

• Executes native Salesforce actions: update fields, create tasks, summarize cases, analyze opportunities.
• Allows users in Slack to ask questions about Salesforce data.
• Integrates deeply with Salesforce permissions, objects, and flows.
• Works well for organizations standardized fully on the Salesforce data model.

Ideal For

Teams prioritizing native Salesforce governance, deep CRM consistency, and AI that stays fully inside the Salesforce ecosystem.

3. Moveworks – Agent Mode for IT & Employee Support with Salesforce Connectivity

Positioning:
Moveworks is primarily an employee support AI assistant that operates in Slack. It can also perform Agent Mode actions in Salesforce for internal support teams.

What Moveworks Does

• Resolves internal IT and HR questions directly in Slack.
• Creates, updates, and resolves Salesforce cases from Slack.
• Executes common workflows (access requests, password resets, troubleshooting).
• Strong at internal automation for large enterprises.

Ideal For

Organizations wanting Slack-first internal support automation, with optional Salesforce case routing.

4. Forethought – Agentic CX Automation with Salesforce and Slack

Positioning:
Forethought offers agentic case deflection + agent assist, extending into Agent Mode actions like structured workflows, escalations, and cross-platform updates.

What Forethought Does

• Deflects customer tickets using generative AI.
• Assists agents with drafts, summaries, and linked-case recommendations.
• Supports Agent Mode execution: updating fields, triggering workflows, interacting with Salesforce data.
• Provides Slack-based support for internal CX collaboration.

Ideal For

CX teams using Salesforce Service Cloud and needing both deflection + agent assist in a unified system.

5. ClearFeed – Slack-Native Support Hub with Salesforce Case Sync

Positioning:
ClearFeed is a Slack-native support platform, great for companies that treat Slack as the central customer-support surface. It brings structured case creation and Agent Mode answers directly into Slack.

What ClearFeed Does

• Converts Slack threads into Salesforce cases with bi-directional sync.
• Suggests AI-generated answers using Slack + Salesforce Knowledge.
• Lets users update Salesforce cases using Slack forms.
• Provides lightweight Agent Mode execution for structured workflows.

Ideal For

Teams that run customer or internal support primarily inside Slack, but need Salesforce as a system of record.

Final Thoughts

Agent Assist is shifting from “AI that suggests” to “AI that takes action”.

If you want the strongest Agent Mode capabilities — where the AI can genuinely complete work across Salesforce, Slack, and your broader tech stack — platforms like Worknet and Agentforce are leading the new standard.

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