Zendesk AI Copilot App

AI powered conversational experience that guides agents, harness customer data.
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Zendesk AI Copilot App

AI powered conversational experience that guides agents, harness customer data.
Thank you! Your submission has been received!
*Please enter you work address
🎉 Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Enhance client satisfaction to accelerate business growth

Boost your support team's efficiency by 20% and enhance your CSAT scores.

Expand

Enhance efficiency using Agenta's shorthand: type "I'm on it," and Worknet generates a customized response in your unique style.

Summary

At the conclusion of a shift or upon ticket completion, retrieve a thorough summary encompassing all essential information.

Generate Help Article

When a ticket reveals a knowledge gap, Worknet can compose a support article in your preferred style and format.

Suggest a response

Worknet can recommend a reply by referencing your knowledge base articles and maintaining your style and tone.

Elevate your customer teams byintegrating AI with human collaboration.

Turn your tickets into knowledge

Your Zendesk tickets and interaction history create a customer knowledge base, which is then utilized to recommend response
Integrate Knowledge Base Content into Replies.
Include tickets as Data Sources.
Use Knowledge Bases and Expert Insights.

Aid your agents troubleshoot

Grounded in troubleshooting documentation, as well as existing tickets and internal communications,
Leverage data unique to each customer.
Incorporate a broad spectrum of customer data

platforms, including Stripe, Salesforce, HubSpot, and Amplitude.
Incorporate a broad spectrum of customer data

platforms, including Stripe, Salesforce, HubSpot, and Amplitude.

Customize your customer service experience

Leverage customer data to empathize deeply by stepping into "their shoes." Provide an unmatched level of service, and your customers will cherish you.
Link with Principal Experts for Advice.
Leverage Worknet for Expert Suggestions.
Access Expertise Across All Teams.

Engage Experts to Collaborate 

with You

Engage Experts to Collaborate with You

Worknet identifies the relevant experts and teams, then initiates collaborative discussions to expedite issue resolution.
Find the Specialists.
Accelerate the Case Swarming Process
Facilitate AI and Human Collaboration.

Success metrics

Monitor success metrics on your website to gather insights and pinpoint areas for enhancement. This way, you can optimize performance and work towards achieving your objectives.

Track success metrics on your website to gain insights and identify areas for improvement, so you can optimize performance and reach your goals.

20%

more tickets resolved

32%

Faster time-to-resolution

17%

Improved CSAT

Ensuring Data Security and Privacy Is Our Utmost Priority

Your Data Security and Privacy is our top priority

Worknet holds SOC 2 Type II certification and adheres to GDPR and CCPA regulations. Our dedication to upholding the most stringent data security standards is unwavering.

Worknet is SOC 2 Type II certified and complies with GDPR and CCPA. We are committed to maintaining the highest standards for data security.

Security & Privacy

G2 awards 2023

Ready to see how it works?

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Zendesk ChatGPT integration powered by Worknet

WorknetGPT boosts productivity and customer satisfaction by suggesting responses, analyzing sentiment, summaries and improving team knowledge

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What Worknet can do for you

upsell/cross sell

ticket deflection

customer satisfaction

“Worknet’s suggested responses based on our past "lost" Slack       conversations  deflected more than 30% of the tickets”

VP Customer Service, Enterprise Accounts

Suggested responses

  • WorknetGPT utilizes data from multiple sources including
    • Slack
    • Support systems
    • Knowledge base articles.
  • Ensuring consistent and aligned responses in line with company standards.

Sentiment and Summary

  • Analyzing sentiment at both the overall conversation and participant level, triggers workflow.
  • Summarizing conversations ensures completeness and
    provides insights such as the need to follow up with the product team

Smart tagging

  • WorknetGPT categorizes conversation based on company specific categories, providing insights for analysis.
  • It helps identify knowledge gaps for both the team and customers.
More information can be found in this blog

Trusted partner

SOC 2 Type II compliant for data security

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PrivacyTerms
© 2025 by Worknet.ai Inc. All rights reserved.

Preventive Support: The New Layer for SaaS Growthn

Detect and resolve customer friction before it becomes support tickets, churn, or missed expansion opportunities.
Book a demo

Elevate your customer teams by 
integrating AI with human collaboration.

THE PROBLEM

 Turn your tickets into knowledge 

Support Is Too Late. Success Is Too Slow. Analytics Doesn’t Act.
‍
Most SaaS teams operate across three systems:Support teams react to ticketsCustomer success teams manage account healthProduct teams analyze behaviorEach plays a role.But all of them share the same limitation:They act after the problem already exists.Support responds after users are blockedCustomer success reacts after risk appearsAnalytics explains what already happened

👉 See preventive support vs reactive support

THE SHIFT

From Reactive Support to Preventive SupportModern teams are shifting from:Tickets → SignalsResponse → PreventionAccounts → UsersThe goal is no longer to resolve issues faster.
It is to eliminate them earlier.Preventive support introduces a new model:

👉 Learn more about what preventive support is

HOW PREVENTIVE SUPPORT WORKS

How Preventive Support WorksPreventive support operates as a real-time system:1. Detect frictionIdentify when users are:StuckConfusedFailing workflows2. Reason on signalsCombine:Product usageBehaviorSystem events3. Act immediatelyGuide usersFix issuesTrigger workflows

👉 See how to detect customer friction before it becomes a support ticket

BUSINESS IMPACT

Business ImpactPreventive support doesn’t just improve support.It impacts the entire customer lifecycle.Reduce support ticketsEliminate issues before they reach support

👉 Learn how to reduce support tickets without hiring more agents

Improve adoptionGuide users at the moment they need helpDrive expansionSurface opportunities from real usage and intent👉 See how expansion is shifting from new logos to existing customers

HOW IT COMPARES

 Turn your tickets into knowledge 

How Preventive Support Compares
‍
Chatbots vs Preventive SupportChatbots respond to questions.
Preventive support removes the need to ask.

👉 Read more: Preventive support vs chatbots
‍
Product Analytics vs Preventive Support Analytics explains behavior. Preventive support changes it in real time

.👉 Read more: Preventive support vs product analytics

Customer Success Platforms vs Preventive Support

CSPs manage accounts.
Preventive support manages user experience

.👉 Read more: Preventive support vs customer success platforms‍

WHERE IT FITS

Where Preventive Support Fits in Your StackYour existing tools remain essential:Support tools → resolve issuesAnalytics → understand behaviorCSPs → manage accounts

‍Preventive support connects them and acts in real time.

HOW WORKNET ENABLES THIS

How Worknet Enables Preventive SupportWorknet connects:Product usageCustomer dataSystem signalsIt detects friction early and:Guides users in real timePrevents support ticketsImproves adoptionDrives expansion

FAQ

What is preventive support
Preventive support detects and resolves user issues before they become support tickets by identifying friction early and acting in real time.

‍How is preventive support different from reactive support
Reactive support responds after a user asks for help, while preventive support resolves issues before the user needs to ask.

‍How is preventive support different from chatbots
Chatbots respond after users initiate a conversation, while preventive support detects issues earlier and intervenes before users ask for help.

‍Can preventive support reduce support tickets
Yes. By identifying and resolving friction early, preventive support eliminates many issues before they turn into support tickets.

‍How does preventive support improve product adoption
Preventive support guides users in real time during moments of friction, helping them complete workflows and adopt key features.

‍How does preventive support drive expansion
It surfaces usage patterns and intent signals that indicate readiness for upsell and expansion opportunities.

‍Does preventive support replace customer success platforms or support tools
No. Preventive support complements existing tools by reducing the number of issues that reach support and providing earlier signals for customer success teams.

Success metrics

Monitor success metrics on your website to gather insights and pinpoint areas for enhancement. This way, you can optimize performance and work towards achieving your objectives.

Track success metrics on your website to gain insights and identify areas for improvement, so you can optimize performance and reach your goals.

20%

more tickets resolved

32%

Faster time-to-resolution

17%

Improved CSAT

Ensuring Data Security and Privacy Is Our Utmost Priority

Your Data Security and Privacy is our top priority

Worknet holds SOC 2 Type II certification and adheres to GDPR and CCPA regulations. Our dedication to upholding the most stringent data security standards is unwavering.

Security & Privacy

G2 awards 2025

Ready to see how it works?

Join the ranks of our happy and innovative clients and elevate your service to new heights!
🎉 Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
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