The Covid-19 pandemic changed the way we work forever. Now, most companies are operating out of home offices or are hybrid. This shift in working environments triggered a change in the tools and software used, and Slack has quickly become a must-have for internal and external communications. There are so many uses for Slack; from team meetings and project management, to customer relations and product troubleshooting. Slack is a comprehensive, multi-purpose platform that can boost company morale and improve customer relationships simultaneously. Exactly how has Slack transformed the workplace as we know it, and how has it made the transition to remote work easier? Read on to find out.
How Slack Transformed Work
Slack is, essentially, a digital workspace. So, it’s really no wonder it has become so widely used by remote teams. By using Slack for company communication, you are able to message your colleagues directly, coordinate projects and tasks in team channels, hold meetings, and even upload idea sketches and other visuals to the platform for deliberation. Additionally, you can set your own office hours so colleagues know the best times to get in touch with you. The customizable nature of Slack makes it easy for companies to recreate all the features and benefits of the in-person headquarters, and keep it all under one roof--removing the need to subscribe to and manage multiple applications or software programs.
Slack Connect has transformed how remote teams communicate with customers. Now, there is no need to travel miles to meet with clients; it can all be done virtually! Slack Connect drives growth and positive customer relationships by replacing the impersonal communication method that is email with personable communication via Slack channels and private messaging. Team members can share files, direct messages, and other assets with customers; making for more collaborative and efficient workflows. Additionally, Slack Connect features enterprise-grade security and compliance standards; eliminating spam and fostering an environment where information can be exchanged securely.
Benefits of Slack for Remote Work
There are some key benefits to using Slack for remote work over most other communication platforms and programs:
Slack messages are sent in real-time, meaning you get the answers you need faster than email.
Information is centralized, so no one is kept out of the loop and transparency is maintained.
Slack can be used by both hybrid and remote team members at the same time! They can stay connected throughout the work day, eliminating breaks in conversation and reducing instances of miscommunication.
Slack has a wide variety of integration options--over 2,400--whereas Microsoft Teams only has around 250 integrations.
Another benefit of Slack over Microsoft Teams is the Slackbot feature. Slackbot is a chatbot that can send users custom responses and task reminders. And, unlike Teams, this is a built-in feature.
When utilizing Slack for internal and external communication, there are some best practices to keep in mind:
1. View each Slack channel as a smaller community where your customer support teams can communicate with customers, and other team members can discuss internal matters.
2. Use native gestures such as emojis to indicate ownership and understanding of concepts.
3. Utilize apps. They are there to add more helpful features to your workspace. We recommend Google Drive, Zendesk, and Zoom.
4. Channels can be created to boost team morale and motivation. For example, you can create a #supportgroup channel to address workflow issues and check in with colleagues.
5. Polls can be used to receive quick input on changes in the company, or other matters. This way, team members feel as though they have a voice.
6. Switch your availability to Do Not Disturb or Out of Office to signal to other users that you cannot respond to messages. This eliminates any disruptive notifications--which can be paused if needed--and sets healthy work boundaries.
As mentioned earlier, the great thing about Slack is the fact that you can use it anywhere and any time, whether you are in the office or not. The only issue that may arise when using Slack is if your workplace is international. For example, say a team member on Eastern Standard Time logs in at 10am, there may be a long string of posts in the channel from those who are on Central European Time. So, they may need to scroll back to see everything they missed while they were away.
Perhaps you are not using Slack for internal communications, but for communicating with external partners and customers. If this is the case, you may benefit from Worknet. Worknet supercharges customer engagement and communication by personalizing and automating message sequences, as well as providing metrics for measurement. And, the metrics and information you receive make great additions to reports for key stakeholders.
Experience the power of Worknet for yourself and sign up for free today!