Customer Support

In today's fast-evolving world of customer service, companies are racing to integrate innovative technologies to enhance their customer...

Here’s the next post in a series on team-led growth - a strategy to build teams across vendors and customers for the purpose of...

Title: In the landscape of customer support, many established systems are engineered with the B2C paradigm in mind. However, this design...

Does adding a person to a shared conversation decrease the resolution time? As part of the series on team-led growth, we’re looking at...

Customers are helping their peers more you expect as a vendor Team-led growth expects that the teams we create will span departments,...

Knowledge bases are not the only cause of case deflection As part of the series on team-led growth, we’re looking at ways to resolve...

If you learned there was a proven way to get a better response from your customer while lowering the support and sales load on your team,...

Discover what customer experience insights are, why they matter, and strategies to gather and apply CX insights for enhanced customer satisfaction and loyalty.

From time immemorial, a successful business has been one which has bridged the gap between customer and business owner by having a reliable rapport between each other. This is especially true in modern times with tech giants such as Microsoft, Google and Amazon dominating the digital market.

Customers expect swift and efficient responses when they reach out. The team-led growth approach promotes open communication between company and customer teams. Key steps upon receiving a message are: Understand the contact reason.Check if it's a repeat issue.Seek immediate solutions.Identify relevant stakeholders.Set a response timeframe.Using tools like WorknetGPT can help create effective issue summaries. While AI aids the process, human interaction remains vital for customer satisfaction

Customer support has been one of the neglected parts of business for so many years. While Hilton's Connie and Softbanks 'Pepper have received praise for handling guest experience in the hospitality industry, most businesses lag in stellar customer service due to low budget or lack of automation. 

You might think, shouldn't the rise of new technology increase customer satisfaction? But, the reality is opposite. According to the Harvard Business Review, customer satisfaction is at the lowest point in the past two decades!Why? Despite having every tech and automation at our fingers, why are companies unable to satisfy customers? This blog highlights key strategies and tools that you can use to improve your customer satisfaction. 

Imagine this. You make immense efforts to capture your customers' attention, make them go through a journey with you, and convert them into buying customers. Ultimately, that customer never returns after buying a product from you. So, you go through the same cycle repeatedly with new customers, which is time-consuming and eats up your resources. 

Using customer experience KPIs. KPIs are valuable metrics that provide your business with valuable insights to grow your business. These metrics go beyond traditional sales figures and revenue by focusing on quality of experience.

In the past, customer support was limited to calls and emails, so customer support agents didn't have to worry about managing customer interactions on other channels. But that's not the case today. 

In the dynamic landscape of business, effective communication is paramount, and this holds especially true in the realm of customer service. Navigating the intricacies of customer interactions requires a nuanced understanding of the associated terms and jargon. From "first-call resolution" to "escalation process," these Customer Service Terms play a pivotal role in shaping the customer experience.

In the fast-paced world of customer service, efficiency is essential. Communication plays a pivotal role in ensuring seamless interactions between businesses and their customers. One way to streamline this communication is through the use of abbreviations. Abbreviation for Customer Service, such as "CS," "CustServ," or "CX," can save time and effort for both parties involved. In this blog, we'll delve into the world of Customer Service Acronyms and abbreviations, exploring their usage, common abbreviations, and when it's appropriate to employ them.

In this comprehensive guide, we delve into over 50 essential customer experience terms that every CX expert must know. From foundational concepts to advanced strategies, this glossary will empower you with the knowledge needed to navigate the intricacies of customer experience management effectively.

In the ever-evolving landscape of business, understanding your customers has never been more crucial. One of the tools that businesses are increasingly turning to is the customer timeline. But what exactly is a customer timeline, and why is it so essential? In this blog post, we'll dive deep into the world of customer timelines, exploring their benefits, key stages, and how businesses can optimize them for better outcomes. So, let's get started!

In today’s fast-paced world, many people may access the same website for various reasons. As the number of users on the Internet increases exponentially, it becomes next to impossible to address all the customers with the same level of quality. This is where many multinational corporations (MNCs) propose a Virtual assistant for customer service to handle all user queries until a certain point.

Suppose you own a company, having a dedicated customer base can make or break a business model. Every business must ensure the satisfaction of their success. To ensure the know-how, a blueprint to ensure a streamlined way to ensure Customer Success across all businesses to encourage standardization. Customer success and management is a tedious task.

A few years ago, if you bought a product and needed help, you had to call the support service and wait 40-50 minutes to get basic answers. Sometimes, calls went unanswered for days. Although we can't blame customer support teams as they constantly juggle between calls, some improvements were needed to improve customer experience.

It is estimated that the current Global Population is about 8 billion and counting. Out of that, about 5.35 billion people have access to the internet. When one has access to the internet, they will come across various E-commerce businesses providing various services that they can utilize for their purposes. This means that businesses need to cater for several customers accessing the site at the same time.