find out why
support teams choose
Worknet over Halp 

work in Slack * never miss a ticket * capture all in Zendesk 

try for free

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Look who is leading the way
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more automation
better control

Benefit
Halp
Worknet
Designed for collaboration beyond ticketing
X
Encourage peer-to-peer support
X
Group channels by actual usage by member and eliminate queues or triage overlap
X
Filter messages, channels, tickets, and requests in one thread
X
Bulk messaging for internal or external communication at scale in Slack
X
Keep personal communication in Slack and vs. an app
X
Handle internal notes and satisfaction surveys natively in Slack
X
Manage ticket status in Slack without switching back and forth to Zendesk
X
Automatic identification of messages requiring your attention
X
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#one-inbox

​Stop switching channels and start focusing on work.  
  • Automatic identification of all pending items
  • Notification for recently created issues
  • Escalate to your team for help  
  • All native inside Slack
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#proactive-alerts 

No need to access BI dashboard to ensure that you meet pre-defined metrics and targets. Get notifications for:
  • Conversations that haven't been resolved in 36 hours 
  • Conversations with more than x people, y messages
  • Recognize team members that helped their peers
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#reporting

  • Measure service metrics like, response time, time to resolution
  • Leaderboard for requestors, contributors and support team 
  • Get info about message volume and load 
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get started today

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#zendesk integration

Let your team keep working natively in Slack. No changes. Worknet will seamlessly sync all data to Zendesk:
  • All Slack messages
  • Automatic Zendesk ticket status management 
  • Supporting internal notes and CSAT in Slack 
 
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