shift gears
Automate your Slack customer channels, at scale
equip your remote teams with the best SaaS tech
Our design partners
ignite your customer engagement
worknet comes with built-in personalized sequences tailored to usage data, ensures no issue is left behind, and provides conversation insights.
ensure adoption and optimal usage
boost productivity and satisfaction
manage cost & eliminate shadow IT
find out why
support teams choose
Worknet over Halp
work in Slack * never miss a ticket * capture all in Zendesk
try for free
Look who is leading the way
more automation
better control
Benefit | Halp | Worknet |
|---|---|---|
Designed for collaboration beyond ticketing | X | ✔ |
Encourage peer-to-peer support | X | ✔ |
Group channels by actual usage by member and eliminate queues or triage overlap | X | ✔ |
Filter messages, channels, tickets, and requests in one thread | X | ✔ |
Bulk messaging for internal or external communication at scale in Slack | X | ✔ |
Keep personal communication in Slack and vs. an app | X | ✔ |
Handle internal notes and satisfaction surveys natively in Slack | X | ✔ |
Manage ticket status in Slack without switching back and forth to Zendesk | X | ✔ |
Automatic identification of messages requiring your attention | X | ✔ |
#one-inbox
Stop switching channels and start focusing on work.
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Automatic identification of all pending items
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Notification for recently created issues
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Escalate to your team for help
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All native inside Slack
#proactive-alerts
No need to access BI dashboard to ensure that you meet pre-defined metrics and targets. Get notifications for:
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Conversations that haven't been resolved in 36 hours
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Conversations with more than x people, y messages
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Recognize team members that helped their peers
#reporting
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Measure service metrics like, response time, time to resolution
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Leaderboard for requestors, contributors and support team
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Get info about message volume and load
get started today
#zendesk integration
Let your team keep working natively in Slack. No changes. Worknet will seamlessly sync all data to Zendesk:
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All Slack messages
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Automatic Zendesk ticket status management
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Supporting internal notes and CSAT in Slack
