Find Out Why IT & Operations Teams choose Worknet over Halp
Reduce missed messages, automate ticket creation in Zendesk, and increase visibility into team performance
Look who's Leading the Way
More automation
better control
better control
Benefit
Halp
Worknet
Designed for collaboration beyond ticketing
X
✔
Encourage peer-to-peer support
X
✔
Group channels by actual usage by member and eliminate queues or triage overlap
X
✔
Filter messages, channels, tickets, and requests in one thread
X
✔
Bulk messaging for internal or external communication at scale in Slack
X
✔
Keep personal communication in Slack and vs. an app
X
✔
Handle internal notes and satisfaction surveys natively in Slack
X
✔
Manage ticket status in Slack without switching back and forth to Zendesk
X
✔
Automatic identification of messages requiring your attention
X
✔
#One-inbox
Stop switching channels and start focusing on work.
- Automatic identification of all pending items
- Notification for recently created issues
- Escalate to your team for help
- All native inside Slack
#Proactive-alerts
No need to access BI dashboard to ensure that you meet pre-defined metrics and targets. Get notifications for:
- Conversations that haven't been resolved in 36 hours
- Conversations with more than x people, y messages
- Recognize team members that helped their peers
#Reporting
- Measure service metrics like, response time, time to resolution
- Leaderboard for requestors, contributors and support team
- Get info about message volume and load
#Zendesk integration
Let your team keep working natively in Slack. No changes. Worknet will seamlessly sync all data to Zendesk:
- All Slack messages
- Automatic Zendesk ticket status management
- Supporting internal notes and CSAT in Slack