shift gears
Automate your Slack customer channels, at scale
equip your remote teams with the best SaaS tech
Our design partners
ignite your customer engagement
worknet comes with built-in personalized sequences tailored to usage data, ensures no issue is left behind, and provides conversation insights.
designed for how you want to work
Work in Slack. Add Worknet for automation, integration and engagement tools. Worknet empowers you to collaborate with customers to offer a better experience and build team-led value.
what Worknet can do for you
upsell/cross sell
ticket deflection
customer satisfaction
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Worknet helps us auto-prioritize from all angles. This allows us to provide exceptional service and make sure customers can reach out to us in whatever way is best for them.
Director of Customer Support, Enterprise Accounts
unified inbox
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Manage all messages across all channels from a single location.
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Prioritize strategic customers or order by time posted.
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Create a ticket, refer or dismiss and avoid redundant handling.
automated guidance
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Receive proactive alerts for customer engagement.
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Immediately be notified of daily escalations.
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Automate Slack communications based on customer milestones.
engage proactively
Personalized and Targeted
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Send to channels or Individuals.
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Schedule for impact.
Bulk Messaging
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Segment, personalize accounts.
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Send on behalf of others.
Slack A/B Testing
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Count of reactions, of threads.
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% of channel participants.
insights
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Automatically uncover information buried in multi-threaded conversations.
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Identify advocates and power users.
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Measure sentiment and remove blockers to drive revenue.
reports
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Obtain service metrics regarding Slack messages.
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See customer success metrics such as first touch, response time and time-to-resolution.
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Present team productivity in a leaderboard.
integrated controls
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Seamless integration with Salesforce and Zendesk.
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Intelligence identifies and creates tickets from messages.
SOC 2 Type II compliant for data security
