Designed for how you want to work
Work in Slack. Add Worknet for automation, integration and engagement tools. Worknet empowers you to collaborate with customers to offer a better experience and build team-led value.
What Worknet can do for you
“Worknet helps us auto-prioritize from all angles. This allows us to provide exceptional service and make sure customers can reach out to us in whatever way is best for them.”
- Manage all messages across all channels from a single location.
- Prioritize strategic customers or order by time posted.
- Create a ticket, refer or dismiss and avoid redundant handling.
Sync messages & auto status update
- Click the emoji and a ticket is created
- You can modify certain properties from Slack Including:
- Receive proactive alerts for customer engagement.
- Immediately be notified of daily escalations.
- Automate Slack communications based on customer milestones.
Personalized and Targeted
- Send to channels or Individuals.
- Schedule for impact.
- Segment, personalize accounts.
- Send on behalf of others.
Slack A/B Testing
- Count of reactions, of threads.
- % of channel participants.
- Automatically uncover information buried in multi-threaded conversations.
- Identify advocates and power users.
- Measure sentiment and remove blockers to drive revenue.
- Obtain service metrics regarding Slack messages.
- See customer success metrics such as first touch, response time and time-to-resolution.
- Present team productivity in a leaderboard.
- Seamless integration with Salesforce and Zendesk.
- Intelligence identifies and creates tickets from messages.