Team up in Slack to drive success, service and growth
Enable your teams to collaborate effectively in Slack, co-piloted by Generative AI (GPT)
Look who's Leading the Way
"We are no longer blind to the question volume and topic trends, as we are able to track and measure these metrics in real-time. This allows us to make data-driven decisions and allocate resources more effectively."
Ariel Roitman
Group Manager, CX Knowledge Monday.com
“Worknet helps us auto-prioritize from all angles. This allows us toprovide exceptional service andmake sure customers can reachout to us in whatever way is bestfor them.”
Catherine Noonan
Head of Support Engineering Monte Carlo
“Worknet gave us insights into work being done that was otherwise going completely unnoticed.”
Richard Hall
Senior Director of Biz Operations Certinia (Formerly FinancialForce)
Co-pilot for your team and customers using GPT
Boost productivity and customer satisfaction by suggesting responses, analyzing sentiment, summaries and improving team knowledge. All native in Slack, Salesforce, Zendesk and Intercom
Suggested response
Suggested actions and responses based on company specific data
Classify conversations
Classifying all conversations by sentiment, categories and priority
Smart todo
Say goodbye to FOMO: a concise summary for what needs to be done
Reimagining Slack for outstanding customer experiences
Transform Your Go-to-Market Slack Experience with Our Suite of Solutions
Inbox zero
Stay on top of Slack conversations with a Team Inbox. No more missed threads or duplicate work.
- Organized by time and priority
- Surfaces what needs to be done
- Supports assignment and swarming
Actionable insights
Slack is no longer a black box. Gain visibility into key data like message volume and response times.
- All service metrics - first response, time to resolution
- Leaderboard - team and customers
- Workload analysis - by category, time, response time .
Bi-direction integration
Seamless bi-directional integrations between Slack and popular CRM and customer support platforms like Salesforce, Zendesk, Intercom.
- Each team can work in their preferred system
- Supporting Salesforce Swarming & Zendesk side conversations
- Suggested responses, status, priority, tagging, sentiment
Bulk messaging
Reach out to your audience across different channels/DMs with a single message. Supporting:
- Templates
- Dynamic fields
- Attachments
- True Direct Messaging (DM)
Stay one step ahead
Insights automatically pulled from conversations reveal new business, threats and the state of customer satisfaction.
Success metrics
32%
faster time-to-resolution
34%
improved response time
25%
increase in peer help
Enterprise-grade trust
We prioritize your organization's security, and privacy with our enterprise-grade solutions.
- Robust security measures to protect your valuable data
- State-of-the-art encryption for secure communications
- Compliance with strict privacy regulations for safeguarding confidential information
