WalkMe is a mature enterprise digital adoption platform, now part of SAP, built around authored step-by-step guidance across large, multi-system deployments. Worknet is an AI adoption agent for the software your customers use and the software your employees use: it reads the screen, answers from your knowledge, guides users through workflows and takes action, per user, with no flows to build. This page lays out where each one fits.
WalkMe's answer is authored guidance at enterprise scale. You (or a professional-services team) build step-by-step walk-thrus, Shoutouts and a resource center across your systems, then maintain them as those systems change. It is strong when you have a large, multi-application rollout, an SAP-centric stack, and the budget and team to run it as a program.
Worknet's answer is an agent. It sits inside your product, watches where each user is, and decides in the moment whether to answer a question, guide a step, or take the action itself. There are no walk-thrus to script. You describe the goal in plain English and the agent handles onboarding, trial conversion and expansion for each user individually.
Worknet runs in two places: inside the product you sell, for your customers, and across the web apps your company buys, for your employees. Same agent, no walk-thrus to author in either.
If you're rolling out guidance across dozens of internal systems (SAP, Salesforce, Workday) for thousands of employees, and you have the budget for a professional-services-led implementation, WalkMe is built for exactly that scale. Being part of SAP now gives it a real advantage inside SAP-centric enterprises, with guidance and automation tied directly into that ecosystem. If your rollout is a multi-quarter program with a dedicated admin team, WalkMe's depth across systems is hard to match.
One place Worknet does not go: desktop applications. Worknet runs in web apps through a Chrome or Edge extension. If much of your rollout is desktop software, WalkMe covers ground Worknet does not.
Worknet is an AI adoption agent for the software your customers use and the software your employees use. It sits with every user inside the app, offering proactive support and onboarding. It answers with context, acts on the user's behalf within the permissions you set, and brings in the right person from your team when needed. For SaaS companies, what it learns becomes expansion signals for sales, risk alerts for success, and fixes for product. For IT, it rolls out across the apps you buy with no vendor changes and shows where employees get stuck. An AI-native alternative to Pendo, WalkMe and Appcues.
Choose Worknet when you want people to reach value without anyone authoring or maintaining walk-thrus, in your own product or in the web apps your employees use.
A self-serve trial user signs up and needs to reach value in days, not the timeline of a services engagement. WalkMe is not built for that motion. Worknet is live in minutes and adapts per user from day one.
Your team doesn't have a professional-services budget or a dedicated DAP admin. WalkMe's setup assumes both. Worknet is described in plain English and ships without an implementation project.
You need guidance to answer questions from your own knowledge base and take action in the product, not just point at a pre-built walk-thru. Worknet reads context and acts; WalkMe's ActionBot automates only what was pre-configured for it.
Choose Worknet, too, if you want to move faster than a walk-thru authoring cycle allows, if you want one agent across the product you sell and the apps you buy, or if you want guidance that follows people into Slack and Teams.
WalkMe is often bought for a large internal rollout across SAP, Salesforce and Workday, run as a program with an admin team. Worknet covers the employee use case in web apps without authoring, deploys through Google Admin or Microsoft Intune, and also runs inside the product you sell. If you evaluated WalkMe and stalled on cost or implementation time, you probably needed an adoption agent, not an enterprise DAP.
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Yes, for in-app onboarding, guidance and support in web applications, both in the product you sell and in the apps your employees use. Worknet does not cover desktop applications; WalkMe does.
SAP completed its acquisition of WalkMe in 2024. WalkMe is now positioned as part of SAP's Business AI and digital transformation offering, with deeper ties to SAP, and its guidance and automation increasingly tied into that ecosystem.
No. You describe the outcome in plain English, for example "get every trial user to connect a data source in week one," and the agent works out how to get each user there. No implementation project or developer rollout required.
WalkMe is quote-only, with analytics and AI automation typically priced as separate add-ons and implementation services that can run into six figures. Worknet is usage and outcome based: you pay for the work the agent does and the results it drives, not for seats, add-ons or a services engagement.
Yes. Some teams keep WalkMe for desktop or SAP-specific programs and use Worknet for web apps and their customer-facing product. Worknet installs through a browser extension or one script and does not conflict.
Worknet's agent answers questions and takes permitted actions per user, in your product or in the web apps your employees use, with no separate bot to configure. IT controls what it may do in each app.
Bring one flow you scripted or evaluated in WalkMe. We'll show you how the agent handles the same moment, per user, without the authoring or the rollout.
Book a demoOther comparisons: Worknet vs Pendo · Worknet vs Appcues
