Pendo is a mature digital adoption platform: product analytics plus authored guides, tooltips and surveys. Worknet is an AI adoption agent: it reads the screen, answers from your knowledge, guides users through workflows and takes action, per user. This page lays out where each one fits.
Pendo's answer is instrumentation plus authored guidance. You track what users do, then build tours, tooltips, checklists and surveys to steer them. It is strong when you have a product team with time to design flows and a need for deep analytics.
Worknet's answer is an agent. It sits inside the product, watches where each user is, and decides in the moment whether to answer a question, guide a step, or take the action itself. There are no flows to design. You describe the goal in plain English and the agent handles onboarding, trial conversion and expansion for each user individually.
Many teams run both: Pendo for analytics, Worknet for the guidance and onboarding layer.
If your first need is product analytics, Pendo is the more complete tool: paths, funnels, retention cohorts, session replay and feedback in one place. If your product team wants pixel-level control over every tour and has the bandwidth to maintain them, Pendo's guide builder is built for that. And if you're under 500 monthly active users, Pendo's free tier costs nothing.
Worknet does not try to replace Pendo's analytics. It replaces the part where a human has to author guidance for every user.
Choose Worknet when the problem is outcomes, not instrumentation.
Trial users sign up, log in twice and never reach the feature they came for. Pendo tells you this happened. Worknet steps in on day 9 and gets them there.
A new customer's team needs onboarding and your CSMs are the bottleneck. Pendo gives them a checklist. Worknet finishes setup with them, in conversation, per user.
An account has used the same three features for a year. Pendo can announce the fourth. Worknet shows the team what their peers already use and nudges them into it.
Choose Worknet, too, if nobody on your team has time to design flows, if your users ask questions a tooltip cannot answer, or if you want guidance to follow users into Slack and Teams.
Worknet installs beside Pendo with one script. Teams typically keep Pendo for analytics and retire authored guides over a quarter as the agent takes over onboarding and in-app help. If you're at renewal and paying mostly for guides, that is the moment to reconsider what you're paying for.
For in-app guidance, onboarding and user support, yes. For product analytics, no; Worknet complements Pendo rather than replacing its analytics.
Yes. Worknet installs with one script alongside Pendo. Most teams keep Pendo analytics and move guidance and onboarding to the Worknet agent.
No. You describe the outcome in plain English, for example "get every trial user to connect a data source in week one," and the agent works out how to get each user there.
Pendo prices by monthly active users on a custom quote. Worknet is usage and outcome based: you pay for the work the agent does and the results it drives, not for seats or MAU tiers.
Worknet reports on adoption, onboarding progress and agent outcomes. It is not a substitute for Pendo's paths, funnels and session replay.
The agent is live in your product in minutes. Most teams phase out authored guides over one quarter as they confirm the agent covers each use case.
Bring one flow you built in Pendo. We'll show you how the agent handles the same moment, per user, without the flow.
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