Intercom Fin Pricing (2026): What It Is, Costs and Limits

Intercom Fin pricing starts at $0.99 per outcome: as of November 2026, Intercom charges for Fin by the result, not by the seat, and the standard rate for a resolution, a procedure handoff, a disqualification or a self-serve routing is $0.99, while a sales qualification outcome is $9.99. If you run Fin on a helpdesk other than Intercom, there is a 50 outcome per month minimum and no seat charge. If you run it on Intercom itself, you also pay for an Intercom plan, which the pricing page lists at $19 to $132 per seat per month depending on tier and billing.

TL;DR

• Fin is priced per outcome. The published rate is $0.99 for most outcome types and $9.99 for a qualification outcome, as of November 2026.
• On Salesforce, Zendesk, HubSpot, Freshdesk or another helpdesk, Fin needs no seats and has a 50 outcome monthly minimum. On Intercom, Fin is included in every plan and you pay seats on top.
• Intercom's seat plans are Essential, Advanced and Expert, at $29 (currently $19 for new customers), $85 and $132 per seat per month on the pricing page, or $39, $99 and $139 in the help center.
• Add-ons are published too: Pro from $100 per month, Copilot at $29 to $35 per user per month, Proactive Support Plus at $99 per month. Fin Voice is custom priced.
• Fin is strongest as a conversational support agent on a helpdesk. It is not an in-product onboarding or adoption layer, which is where the alternatives at the end of this post come in.

What is Intercom Fin?

Intercom Fin is Intercom's AI customer agent. As of November 2026, Intercom markets it on its own site, fin.ai, as "the highest performing Customer Agent" and sells it in four roles: Fin for Service, Fin for Sales, Fin for Ecommerce and Fin for Success. It answers customer conversations from your knowledge content, runs multi-step workflows that Intercom calls Procedures, and hands off to a person when it cannot finish.

Fin runs on chat, email, voice, Slack and social channels according to fin.ai, and Intercom says it "speaks dozens of languages". It works natively inside Intercom's helpdesk and also on Salesforce, Zendesk, HubSpot and Freshdesk, which Intercom says can be set up "in under an hour". The family also includes Fin Voice, Fin Operator (for customer operations tasks), a testing suite and QA reporting, on Intercom's own Apex models.

Intercom publishes its own performance figures on that page (a 76 percent average resolution rate across more than 12,000 customers). They are vendor claims, so treat them as a hypothesis for your pilot rather than a benchmark.

Who is Intercom Fin for?

Fin is built for support, sales and ecommerce teams that already handle a meaningful volume of inbound conversations in a helpdesk. The 50 outcome monthly minimum on non-Intercom helpdesks rules out teams with a trickle of conversations, and the per-outcome model rewards teams whose questions are repetitive enough for an agent to close most of them.

For B2B SaaS companies, Fin fits when most support demand arrives as a chat or email ticket. It fits less well when the problem is users getting stuck inside the product before they open a ticket, because an outcome-priced agent only earns its fee once a conversation has started.

How much does Intercom Fin cost?

Intercom publishes its Fin prices, which is unusual in this category. Every figure here was read on fin.ai/pricing, intercom.com/pricing and Intercom's help center on November 5, 2026. Check the pages before you sign.

Per-outcome rates

• Resolution: $0.99. Billed when "no further help is requested after Fin's last answer".
• Procedure handoff: $0.99. Billed when a configured Procedure ends in a handoff to a human.
• Disqualification: $0.99. Billed when a prospect does not meet your qualification criteria.
• Self-serve routing: $0.99. Billed when a prospect is routed to a self-serve outcome such as a trial sign-up.
• Qualification: $9.99. Billed when a prospect matches your qualification criteria and is routed to sales.

Intercom charges at most one outcome per conversation. The per-outcome prices apply to chat and email; Fin Voice, high-volume and specialized needs go through sales.

Fin on another helpdesk

If your team lives in Salesforce, Zendesk, HubSpot, Freshdesk or another helpdesk, Fin costs $0.99 per outcome with a 50 outcome per month minimum, according to fin.ai/pricing as of November 2026. There are no seat charges and Intercom says there are no integration, setup or platform fees. Copilot can be added for $35 per user per month; Intercom's FAQ says it is currently available for Salesforce.

Fin on Intercom's helpdesk

If you use Intercom as your helpdesk, Fin is included in every plan and you pay per outcome plus per seat. The pricing page lists three plans, as of November 2026:

• Essential: $29 per seat per month, shown struck through to $19 with a "New customers save 35%" note. Includes Fin for service, sales and ecommerce, the Messenger, a shared inbox and ticketing system, pre-built reports and a public help center.
• Advanced: $85 per seat per month. Adds multiple team inboxes, the Workflows automation builder, round robin assignment, a private and multilingual help center, and 20 free Lite seats.
• Expert: $132 per seat per month. Adds SSO and identity management, HIPAA support, service level agreements, multibrand Messenger and help center, and 50 free Lite seats.

Intercom's help center article on seats lists Essential at $39, Advanced at $99 and Expert at $139 per full seat per month and notes that yearly subscriptions may receive discounted seat prices, which is consistent with the lower pricing page figures being annual rates. Budget on the help center figures if you pay monthly. A Lite seat is for collaborators who view conversations and reports but cannot reply, be assigned conversations or use Copilot; everyone who answers customers needs a full seat.

Add-ons

• Pro: from $100 per month. Includes Operator and advanced AI analytics; additional Operator credits cost $0.01 each.
• Copilot: $29 per agent per month on the Intercom pricing page, with 10 free Copilot and 10 AI auto-translation conversations per agent per month; $35 per user per month on the fin.ai page for other helpdesks.
• Proactive Support Plus: $99 per month. Covers Posts, Checklists, Product Tours and Surveys inside Intercom.
• Channels: live chat, support email, in-app chats, banners and tooltips are included on all plans; email campaigns, SMS, WhatsApp and phone are pay-as-you-go.
• Fin Voice: custom pricing through sales. No public rate.

Trial and startup pricing

Intercom offers a 14-day free trial with no credit card and unlimited Fin outcomes during the trial, per fin.ai. Startups can apply to Intercom's Early Stage program, which the pricing page describes as 93 percent off Intercom and a year of Fin free.

What counts as a billable Fin outcome?

The billing rules decide what your invoice looks like, so they deserve as much attention as the rate. From Intercom's help center article on Fin outcome pricing and billing, as of November 2026:

• A resolution is counted when the customer confirms it (a "confirmed resolution") or leaves without asking for more help after Fin's last answer (an "assumed resolution").
• Answering only a greeting is not a resolution.
• If a customer comes back to a resolved conversation for more help, even in a later billing period, the resolution is deducted and not charged.
• You are not charged for escalations (a request for a human, detected frustration, workspace rules), failed Procedures, spam, abandoned conversations, or conversations where Fin said it had no answer and a teammate replied.
• You are charged when a teammate joins after Fin answered, or closes or self-assigns a conversation Fin answered without escalating.
• Usage reminders and hard limits can be set in the usage dashboard.

The "assumed resolution" rule is the one to watch: a customer who gives up, or who opens a new conversation instead of replying, can be counted as resolved. Track re-contact rate alongside Fin's reported resolution rate.

Two worked cost examples

These are arithmetic on Intercom's published rates, not quotes, and ignore pay-as-you-go channels and any discount.

Example 1: Fin on Zendesk, 1,500 conversations a month. Suppose Fin reaches a 60 percent resolution rate, so 900 billable outcomes. At $0.99 each that is $891 a month, with no seat cost. Add Copilot for five agents at $35 and the total is about $1,066 a month.

Example 2: Fin on Intercom, Advanced plan, 8 full seats, 4,000 conversations a month. Eight Advanced seats at the pricing page's $85 rate are $680 a month. If Fin resolves 65 percent of conversations, that is 2,600 outcomes at $0.99, or $2,574, for a total of about $3,254 a month on annual billing. If 100 of those conversations are sales qualifications instead, swap $99 of outcomes for $999, because each qualification is $9.99.

At a few thousand conversations a month, outcomes cost more than seats, so Fin's resolution rate becomes the main driver of spend. Run the 30-day pilot with the usage dashboard limits set before you commit to a volume.

Where Intercom Fin is strong

• Published pricing. Intercom publishes its per-outcome rates, minimums and billing rules, which most AI agent vendors do not, so you can model a bill before a sales call.
• No charge for failure. Escalations, abandoned conversations and failed Procedures are not billed.
• Helpdesk choice. Fin runs on Intercom, Salesforce, Zendesk, HubSpot and Freshdesk, so adopting it does not force a migration.
• Tooling around the agent. A testing suite, Procedures for multi-step work, usage limits and reporting are part of the product rather than add-ons.

Where Intercom Fin stops

• It starts when the conversation starts. Fin is a conversational agent on a helpdesk channel. It does not sit inside your product watching a user get stuck, and it does not onboard a user who never opens the Messenger. It solves the ticket, not the cause of the ticket.
• Outcome pricing rewards volume. Each resolved conversation is a cost, so a strategy that prevents conversations through better onboarding reduces Fin's value to you. Not a flaw, but it shapes what the vendor optimises for.
• Assumed resolutions. A customer who leaves without a solution can still be a billable outcome; your own re-contact tracking is the only control.
• The two-layer bill. On Intercom's helpdesk you pay seats and outcomes; on another helpdesk the 50 outcome minimum applies whether or not Fin resolves anything.
• Voice and high volume are sales conversations. The public rates stop at chat and email; Fin Voice and large deployments are custom priced.

Intercom Fin alternatives

Five alternatives, with pricing as each vendor publishes it, checked in November 2026. For more, see our Intercom alternatives for AI customer support.

• Zendesk AI agents. Included with every Zendesk Suite and Support plan. The Zendesk pricing page lists Support Team at $19, Suite Team at $55 and Suite Professional at $115 per agent per month billed annually, with some automated resolutions included per agent and extra ones at $1.50 each on a commitment or $2.00 pay-as-you-go. The natural choice if you are already on Zendesk.
• Decagon. An AI support agent for larger support organisations. Decagon's pricing post (December 2024) describes per-conversation and per-resolution options with no rates published. Quote-based. See our Decagon vs Sierra comparison.
• Sierra. A conversational agent for chat, voice and messaging. Sierra's pricing post (December 2024) describes outcome-based pricing where "if the conversation is unresolved, in most cases, there's no charge". No rates published; quote-based.
• Ada. An AI customer service agent. As of November 2026, ada.cx's pricing URL leads to a demo request form rather than a price list, so Ada publishes no rates on its site. Quote-based.
• Worknet. An AI adoption agent that works inside the product rather than on the helpdesk channel, so it reaches users before they open a ticket. Worknet is quote-based and publishes no per-outcome rates, so no cost comparison is made here. Our earlier head-to-head on Intercom Fin for B2B SaaS covers the capability differences.

For a structured way to compare any of these, use the AI support agent RFP checklist.

What is Worknet?

Worknet is an AI adoption agent for the software your customers use and the software your employees use. It sits with every user inside the app, offering proactive support and onboarding. It answers with context, acts on the user's behalf within the permissions you set, and brings in the right person from your team when needed. For SaaS companies, what it learns becomes expansion signals for sales, risk alerts for success, and fixes for product. For IT, it rolls out across the apps you buy with no vendor changes and shows where employees get stuck. An AI-native alternative to Pendo, WalkMe and Appcues.

In practice the agent answers on the screen where the question came up and acts on it when permitted, rather than waiting for a ticket. Pricing is quote-based, so nothing here is a claim that it costs more or less than Fin.