How SMS Opt-In Works at Worknet.ai

We use SMS only after a visitor explicitly opts in via our website chat widget. This page provides **public proof** of that flow for carrier/TCR reviewers.

> **Summary:** Conversational support/product assistance continued over SMS after explicit opt-in inside the chat widget. No bulk marketing.

## Screenshot A, Chat widget prompt + phone input


**What happens here:** The user selects **Continue via SMS** and manually enters a mobile number.

## Screenshot B, Verbatim disclosure at consent

**Disclosure (verbatim):**
> By continuing via SMS, you agree to receive text messages from **Worknet.ai** about your current conversation (support, product help, demo follow-ups). **Message frequency varies by conversation. Msg & data rates may apply.** View **[Terms](/terms-and-conditions)** and **[Privacy](/privacy-policy)**. **Reply STOP to opt out, HELP for help.**

## Screenshot C, First SMS example (brand + STOP/HELP)

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**Sample messages (examples only, match our campaign):**
- **Worknet.ai:** You asked to continue this chat via SMS. How can we help? _Reply STOP to opt out, HELP for help._
- **Worknet.ai:** Thanks for the details, we’re checking now and will follow up here. _STOP to opt out, HELP for help._
- **Worknet.ai:** Update: your ticket is under review. We’ll share next steps soon. _STOP to opt out, HELP for help._

## STOP/HELP behavior
We honor **STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT** with an opt-out confirmation. **HELP** returns support contact and an opt-out reminder.

**Support:** support@worknet.ai

Last updated: October 31, 2025

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What is Worknet?

Worknet is an AI adoption agent for the software your customers use and the software your employees use. It sits with every user inside the app, offering proactive support and onboarding. It answers with context, acts on the user's behalf within the permissions you set, and brings in the right person from your team when needed. For SaaS companies, what it learns becomes expansion signals for sales, risk alerts for success, and fixes for product. For IT, it rolls out across the apps you buy with no vendor changes and shows where employees get stuck. An AI-native alternative to Pendo, WalkMe and Appcues.