The new layer for SaaS growth

Proactive support that acts before the ticket exists.

Detect and resolve customer friction before it becomes support tickets, churn, or missed expansion opportunities.

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Friction radar, Dunder Mifflin portal, live
Michaelopened Reports 3 times, no exportGuided in-app
Utica branchorder form failing to loadFix triggered
9 usershit their plan limit this weekRouted to Sales
Outcome

Three would-be tickets never happened. One expansion conversation started itself.

The problem

Support is too late. Success is too slow. Analytics does not act.

Most SaaS teams operate across three systems. Each plays a role, but all of them share the same limitation: they act after the problem already exists.

  • Support responds after users are blocked
  • Customer success reacts after risk appears
  • Analytics explains what already happened
After the fact
Ticket #8512filed after 3 failed attemptsToo late
QBR flagraised 6 weeks after drop-offToo slow
Dashboardexplains last month's churnToo passive
The shift

From reactive support to preventive support

The goal is no longer to resolve issues faster. It is to eliminate them earlier. Modern teams are shifting:

  • From tickets to signals
  • From response to prevention
  • From accounts to users
Before the fact
Signalexport retried 3 timesDetected
Preventionguide shown in-appActed
User savedno ticket, no churn riskOutcome
How it works

A real-time system, in three steps

  • Detect friction. Identify when users are stuck, confused, or failing workflows.
  • Reason on signals. Combine product usage, behavior, and system events.
  • Act immediately. Guide users, fix issues, trigger workflows.
Business impact
Fewer ticketsissues eliminated before supportSupport
Better adoptionhelp at the exact moment of needSuccess
More expansionopportunities from real usage and intentSales
How it compares

Not a chatbot. Not analytics. Not a CSP.

Your existing tools remain essential. Preventive support connects them and acts in real time.

vs chatbots

Chatbots respond to questions. Preventive support removes the need to ask.

vs product analytics

Analytics explains behavior. Preventive support changes it in real time.

vs CS platforms

CSPs manage accounts. Preventive support manages the user experience.

FAQ

Common questions

What is preventive support?

It detects and resolves user issues before they become support tickets by identifying friction early and acting in real time.

Can it reduce support tickets?

Yes. By identifying and resolving friction early, many issues are eliminated before they turn into tickets.

How does it improve adoption?

It guides users in real time during moments of friction, helping them complete workflows and adopt key features.

Does it replace my support tools or CSP?

No. It complements them by reducing the issues that reach support and providing earlier signals for customer success teams.

Security and privacy

Your data security and privacy is our top priority

Worknet is SOC 2 Type II certified and complies with GDPR and CCPA. We are committed to maintaining the highest standards for data security.

SOC 2 Type IIIndependently audited controls
GDPREU data protection compliant
CCPACalifornia privacy compliant

Ready to see how it works?

Join the ranks of our happy and innovative clients and elevate your service to new heights.

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