Internal Support Channels
Helping Sales, Customer Success and Product teams ensure timely replies, triage support requests and track resolution metrics
Want to use Worknet for free?
help desk experience
Stop wasting time tagging issues as tickets and risk missing requests.
Worknet's engine will automatically identify issues and notify exceptions.
Get your internal customers to actively participate in the resolution.
Start handling help desk channels the Slack way!
Finally, stop switching channels and start focusing on work.
Automatic identification of all pending items
Notification for recently created issues
Escalate to your team for help
All native inside Slack
No need to access BI dashboard to ensure that you meet pre-defined metrics and targets. Get notifications for:
Conversations that haven't been resolved in 36 hours
Conversations with more than x people, y messages.
Recognize team members that helped their peers
Measure service metrics like, response time, time to resolution.
Leaderboard for requestors, contributors and support team
Get info about message volume and load