Automation for
Internal Support Channels

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Helping Sales, Customer Success and Product teams ensure timely replies, triage support requests and track resolution metrics

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measure

reimagine   your
help desk experience

Stop wasting time tagging issues as tickets and risk missing requests. 
Worknet's engine will automatically identify issues and notify exceptions.

Get your internal customers to actively participate in the resolution. 

Start handling help desk channels the Slack way! 
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ensure SLA

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all items

 
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#one-inbox

Finally, stop switching channels and start focusing on work.  
  • Automatic identification of all pending items
  • Notification for recently created issues
  • Escalate to your team for help  
  • All native inside Slack
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#proactive-alerts 

No need to access BI dashboard to ensure that you meet pre-defined metrics and targets. Get notifications for:
  • Conversations that haven't been resolved in 36 hours 
  • Conversations with more than x people, y messages.
  • Recognize team members that helped their peers
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#reporting

  • Measure service metrics like, response time, time to resolution. 
  • Leaderboard for requestors, contributors and support team 
  • Get info about message volume and load 
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for Sales, Success and Product teams