# Worknet > Worknet is a customer-facing AI agent for the entire customer journey. It engages your customers directly — inside your product and in Slack, Microsoft Teams, Zendesk, and Salesforce — while also assisting the sales, customer success, and support teams who serve them. Unlike AI agents that only help internal staff, Worknet talks to your customers too. Worknet deploys as an in-product copilot and alongside your existing helpdesk and CRM. It adds an AI layer on top of the tools your teams already run on — it does not replace them. Also known as Worknet AI. ## What makes Worknet different Most AI support agents only talk to internal employees (agent assist). Worknet does that too — and also engages your customers directly, across the full customer journey. ## What the one agent does - Sales & go-to-market: engages and qualifies users, converts trials, and surfaces expansion opportunities. - Customer success: guides onboarding, drives product adoption, and protects retention. - Support: answers customer questions from your company knowledge, deflects and resolves tickets, and assists human agents. ## Where it works - Inside your product (customer-facing in-app AI copilot) - Slack and Microsoft Teams - On top of Zendesk and Salesforce ## Product - Dedicated AI agents (AI agent for reps, data analytics agent): https://www.worknet.ai/ai-agents - Inbound SDR: https://www.worknet.ai/landing/double-your-demos - Salesforce copilot app: https://www.worknet.ai/ai-salesforce - Zendesk copilot app: https://www.worknet.ai/zendesk-chatgpt-integration - Slack copilot app: https://www.worknet.ai/slack-copilot-app - Product overview: https://www.worknet.ai/product ## Resources - Blog: https://www.worknet.ai/blog - Help Center: https://support.worknet.ai/hc/en-us ## Company - About: https://www.worknet.ai/about - Book a demo: https://www.worknet.ai/book-a-demo - Contact: https://www.worknet.ai/contact ## Legal - Privacy Policy: https://www.worknet.ai/privacy-policy - Terms & Conditions: https://www.worknet.ai/terms-and-conditions - Sub-processors: https://www.worknet.ai/sub-processors ## Company facts - Name: Worknet (also known as Worknet AI / Worknet.ai) - Category: customer-facing AI agent for sales, customer success, and support - Contact: support@worknet.ai