worknet +                    
the ultimate in support & customer experience

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Automatically get all requests in a unified, prioritized inbox.
Manage communications for team-led performance that exceeds expectations.

work in Slack * never miss a ticket * capture all in Zendesk 

try for free

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Look who is leading the way
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take control

  • Automatically identify messages requiring your attention.
  • Manage ticket status without switching between Slack and Zendesk.
  • Handle internal notes and satisfaction surveys natively in Slack. 
  • Initiate a conversation with Slack users at scale using bulk-messaging.  
  • Filter messages, channels, tickets, and requests in one thread.
  • Experience no more queues or triage overlap with group channels organized by actual usage, by each member.

32%

reduction in time-to-resolution

134%

improved response time

25%

more peer-to-peer  help

Start today

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#one-inbox

​Stop switching channels and focus on what's important.  
  • Automatic identification of all pending items
  • Notification for recently created issues
  • Escalate to your team for help  
  • All native inside Slack
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#proactive-alerts 

No need to access BI dashboard to ensure that you meet pre-defined metrics and targets. Get notifications for:
  • Conversations that haven't been resolved in 36 hours. 
  • Conversations with more than x people, y messages.
  • Recognize team members that helped their.
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#reporting

  • Measure service metrics like, response time, time to resolution. 
  • Leaderboard for requestors, contributors and support team.
  • Get info about message volume and load.
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#zendesk integration

Let your team keep working natively in Slack. No changes. Worknet will seamlessly sync all data to Zendesk:
  • All Slack messages.
  • Automatic Zendesk ticket status management.
  • Supporting internal notes and CSAT in Slack. 
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Try for Free